Benefits and Challenges in Centralized Investment Decisions

Greater use of centralized portfolio management means advisers are under pressure to prove their value in other ways, such as offering financial wellness programs.

Given the pending Department of Labor (DOL) fiduciary rule and increasing litigation risk, there is a growing trend among retirement plan advisory practices to centralize oversight of investment lineup decisions at the home office, rather than to leave them to the discretion of the adviser.

“This is a very interesting time of disruption in the marketplace,” observes Shelby George, senior vice president of adviser services at Manning & Napier in Rochester, New York. “The question of whether advisers should outsource management of investments is the biggest issue that they are struggling with today. There is not necessarily a right or wrong answer.”

Want the latest retirement plan adviser news and insights? Sign up for PLANADVISER newsletters.

Steve Bogner, managing director of Hightower Treasury Partners in New York, also believes this is a growing development in the retirement planning industry: “There’s a growing trend among certain retirement advisory firms to assume greater control over how investment decisions are being made,” he says. “Companies that are taking greater control in this area are likely attempting to limit their exposure to potential liability issues [as well as] the future implementation of the DOL’s new rule.”

But Cerulli believes that many retirement plan advisers will resist this change, and Sean Hanlon, chief executive officer of Hanlon Investment Management in Egg Harbor Township, New Jersey, agrees, saying, “Giving up more control to the home office could marginalize the role of the adviser and limit flexibility of the solutions he or she can offer. Advisers are closest to the employer and the participant and know their particular needs. Advisers can customize solutions according to those needs [and] don’t want to be a pass-through, fulfilling documentation. They want to add value.”

NEXT: Clients in control of investment changes  

For those advisers whose companies are centralizing the investment function, they need to “focus on providing value in other areas, such as offering financial wellness and education programs, helping participants assess their retirement readiness goals, and evaluating and benchmarking service providers,” George says. “These are the helpful components that advisers can provide in lieu of investment advice.”

And these advisers may not need to obtain as many financial credentials as they have been, George says. However, others disagree, saying plan sponsors still place a high value on investment management credentials. “Designations such as the Certified Financial Planner (CFP), Chartered Financial Analyst (CFA), Certified 401(k) Professional (C(k)P) and other industry designations will certainly continue to distinguish retirement plan advisers,” Bogner says.

Hanlon adds: “Despite less hands-on control, the sales process combined with increased litigation risk, and thus, errors and omissions cost, will likely drive firms to require more designations. Today, we see firms driving advisers towards designations like the Accredited Investment Fiduciary (AIF), and I would expect that to continue.”

Certainly, the CFA Institute recently announced that 31,631 candidates around the world sat for the Level III CFA Program exam, a 10% increase in candidates in the past year, and a 28% increase in candidates over the past five years. “The main motivation for advisers obtaining the Chartered Financial Analyst (CFA) designation is to signal to the marketplace that they are developing their competencies and intend to progress in their careers,” says Steve Horan, managing director of credentialing at the CFA Institute in Charlottesville, Virginia. And the retirement planning industry is “thirsty for ethics and starting to gravitate to a professional framework, like the legal and accounting industries,” he says. “The CFA program is a big part of that.” Even if investment oversight becomes more centralized at retirement advisory practices, Horan says, “you ultimately need advisers to develop the right strategy, and that is where demand for the charter will prevail.”

Benefits Programs Integrating Health and Financial Wellness

Providers are redesigning benefits programs to focus on health, financial wellness, job satisfaction and productivity.

Financial wellness is a hot topic in the employee benefits world, but it’s often hard to define and even harder to implement. Tom Woods, SVP of sales at Fidelity Investments, tells PLANADVISER that it is one component of a holistic benefits program that ultimately aims to improve the well-being of employees.

He says providers are bundling different offerings to target specific challenges employees may be facing including student debt, which currently stands at record levels. Moreover, studies show working adults are tapping into their retirement funds to pay for their children’s college expenses.  

For more stories like this, sign up for the PLANADVISERdash daily newsletter.

“Five or 10 years ago, just talking about retirement was efficient,” Woods explains. “Now, employees want you to help with them with broader set of needs and in areas such as debt management and student loan repayment. Help on the front end of that so they’re not robbing their retirement.” 

He adds that for “for those employees entering the workforce who have accumulated student debt, that’s the most challenging financial aspect of their life.” To address these needs, Woods suggests incorporating a student-loan management program into a total financial plan that takes into account savings and budgeting.  

“Companies are starting to be very innovative in thinking about how they can offer student loan repayment programs as a benefit. For instance, we recently expanded our own benefits offerings to help new employees pay down student debt. It has been a very popular program, and it’s had interesting business results. It’s a contributing factor to reducing the amount of turnover. It’s been a very powerful retention tool.

In fact, some studies show employees value such programs even more than 401(k)s. And the issue of student debt is not an only a Millennial and Generation-X problem. Studies show this is even weighing down Baby Boomers and their capacity to save for retirement.  

Another area Fidelity has seen employee interest in is health savings accounts (HSAs). According to an analysis of its own business, Fidelity reports that HSAs adoption rates stand at 21%, or four percentage points higher with younger employees in higher income brackets taking the lead. In addition, total HSA assets grew by 47% in 2016.   

Fidelity also cites an increased use of managed accounts. Woods says use is up 13% from 2016. Most use is among older, more affluent employees. Woods says most account holders are “individuals later in their career who have accumulated savings and are less comfortable managing it on their own. That’s where they reach out. But even younger employees who have busy lives and focus on things outside of work don’t have the will or time to invest in managing their portfolios, and like having someone with a strong track record doing it for them.” 

Taken together, Woods says such offerings impact four things that would ultimately drive wellbeing for employees: health, financial wellness, job satisfaction and productivity. “The goal is to help design a benefits program that can maximize value of all these together,” he explains.  

Woods adds, “We need to provide support tools, education and guidance to move needle in a direction with the greatest impact and return on investment.”  

«