Participant Education Needed About Managed Accounts

While retirement plan sponsors increasingly see managed accounts as helpful to prepare participants for retirement, more education is needed to increase participant usage.

“We’ve seen a tremendous uptake in managed accounts among our retirement plan clients, which is good news because it contributes to good plan design, says Sangeeta Moorjani, SVP of workplace managed accounts at Fidelity Investments in Boston.

On Fidelity’s recordkeeping platform, about 40% of plan sponsors now offer managed accounts to participants, and there is growth in the number of employees utilizing these services, according to Moorjani.

Want the latest retirement plan adviser news and insights? Sign up for PLANADVISER newsletters.

Fidelity surveyed sponsors and participants on its own platform and delved into previous research it commissioned to try to understand why there has been growth in managed account use.

“We considered whether plan sponsors were hearing that managed accounts were a good feature to adopt, or if there was some other reason in the growth in managed account use,” Moorjani tells PLANADVISER. “We found that employers see it as a retention tool, they actually see a lot of utility to it and feel it is an important mechanism for employees to be retirement ready.”

According to the research, plan sponsors said workplace managed accounts were “very important” to help employees prepare for retirement (57%) and ensure employees are investing their retirement savings appropriately (53%). Additionally, they see it as a way to retain employees (51%) and attract the best employees to their company (49%).

Forty-three percent of employers said that, based on their experience, employees choose workplace managed accounts because they don’t know how to properly allocate their investments, and 40% said it’s because employees don’t have the skills needed to manage their portfolios.

NEXT: Employees’ views of managed accounts

Employers said that 78% of participants were either very or somewhat satisfied with their workplace managed account offering. Nearly half (48%) of employees that use managed accounts said that the ongoing monitoring of their investments was one of the most valuable things about the offering, compared to only 29% of non-managed account users who said that they think it would be valuable.

Forty-four percent of managed account users said that the annual review was valuable, compared to 27% of non-managed account users. And, 38% of managed account users said that ongoing management was valuable compared to 23% of non-managed account users.

When asked to identify the major reasons to sign up for a workplace managed account, 59% cited maximizing account growth, 49% cited ensuring accounts are properly diversified based on unique goals and 45% cited working with a professional.

More than one-third (35%) of employers reported that employees don’t take advantage of workplace managed accounts because they don’t fully understand how it can help them, and 31% said that employees don’t understand the offering.

When participants who don’t use managed accounts were asked why, they say that it’s because they don’t understand what is being offered: 39% say they lack understanding of what is being offered or the benefit, and 25% say that not knowing enough about the offering is a major barrier to use.

Nearly one-quarter (24%) of employees said they like complete control over their investments, while 23% say they enjoy managing their investments themselves. In addition, 32% said that worry about giving up control was a major barrier to use.

Employees are also concerned about fees: 23% said that managed account fees are too high, and 62% said that fees were a major barrier to signing up for workplace managed accounts.

NEXT: Education is needed

“While we’ve seen tremendous increase of usage by employees, it is still not up to the level of target-date fund usage,” Moorjani notes. “What became clear is that people don’t understand how managed accounts work and their value.”

Educating and clarifying how managed accounts help the employee is key, she adds. As an example, Moorjani tells about a Fidelity retail employer client with more than 70,000 employees that did a lot of education across multiple channels when it adopted Fidelity’s Portfolio Advisory Services at Work (PAS-W) managed account program. The employer saw a year-over-year nearly 70% increase in employee use of managed accounts; many more participants are taking guidance, and there was an overall 57% increase in deferral rates.                   

Once the concept is explained to employees, many think it is relevant and say they would use the service. Fidelity’s research found 54% said that the concept was relevant to them, 52% said they would find the service useful, and 46% said they would like to find out more.

Moorjani explains that the main difference between managed accounts and other professionally managed investments such as target-date funds is there is personalized guidance and personalized management of participant portfolio. A professional looks at a participant's financial situation, risk tolerance and savings patterns and develops a personalized portfolio. In addition, there is ongoing monitoring of the participant’s portfolio with shifts in the market, shifts in individual needs and shifts in plan investment lineups.

“Especially in light of recent market volatility, these things are valuable,” Moorjani concludes. “We almost think of [managed accounts] as a shock absorber, keeping folks from being too conservative or too aggressive.”

Verizon Retirees Hope Supreme Court Will Revive PRT Suit

After seeing their pension risk transfer lawsuits dismissed in both district and circuit court, tens of thousands of former Verizon employees hope SCOTUS will have more sympathy. 

Beneficiaries of a Verizon pension plan that transferred some of its assets to an annuity provider have formally petitioned the Supreme Court of the U.S. (SCOTUS) to examine the transaction—particularly as it relates to whether a participant in an Employee Retirement Income Security Act (ERISA) defined benefit (DB) plan has Article III standing to file suit over fiduciary breaches when there has been no direct or immediate loss to his individual benefit.

It’s been half a year since an appellate court ruled that Verizon Communications’ 2012 decisions to amend its employee pension plan and transfer certain assets to an annuity contract were settlor, not fiduciary, functions. In so finding, both the district and appellate courts agreed with Verizon that it had not breached anti-cutback provisions of ERISA by moving the assets out of the act’s protective purview.

Never miss a story — sign up for PLANADVISER newsletters to keep up on the latest retirement plan adviser news.

The retirees argue their case should be considered by the Supreme Court because “it will have huge implications not only for the hundreds of thousands more retirees from Verizon but also for corporations all over the country, who are watching this case very closely. It could have a severe impact on the future of defined benefit pensions.”

Verizon denies this outright and suggests its decision to move assets from the pension to a group annuity has in no way caused actual harm to participants, nor will it. Interestingly, the Verizon retirees don’t necessarily disagree with the assessment that they have not yet suffered direct harm from the annuitization—the operative word being “yet.” 

In their petition to SCOTUS, the retirees stress that their worries are more long-term in nature. They believe, all things considered, that a pension benefit is safer and more reliable than an annuity payment from an insurer. Therefore, moving the assets out from under ERISA represents a material cutback on promised benefits.

NEXT: Looking at the specifics 

The specific details of the case are impressive—with the annuity contract in question valued at $8.5 billion. The transaction extracted $7.5 billion in assets from the Verizon management pension plan, plus another $1 billion in pension dollars to the insurer for all costs expended in order to consider and enact the deal.

As it stands today, the case has been dismissed by the 5th U.S. Circuit Court of Appeals. It involves two classes of pension plan participants—those whose benefit liabilities were transferred to Prudential and those whose liabilities remain in the plan. The appellate court agreed with the district court's dismissal of the claims of the non-transferee class essentially because the class did not prove individual harm and, therefore, lacked standing to sue under ERISA.

Plaintiffs had argued that the Verizon defendants violated ERISA in part because summary plan descriptions (SPDs) prior to the plan amendment providing for the transfer to Prudential did not disclose the possibility that benefit obligations could be transferred to an insurance-company annuity absent a plan termination or spinoff/merger. The 5th Circuit found that argument “lacked merit in light of its precedent, which holds that ERISA does not require SPDs to describe future terms, and statutory language requires only retrospective notice of plan amendments.” 

In its opinion, the court noted that ERISA requires only that administrators provide a summary of material modification or change “not later than 210 days after the end of the plan year in which the change is adopted.” The court found that the plan fiduciaries provided notice shortly after the amendment’s adoption, well within the time limits imposed for notice of plan amendment. It also noted that the pre-amendment SPDs advised participants of Verizon’s reservation of the right to amend the plan, and the possibility that an amendment might affect their rights under the plan.

NEXT: Disagreement abounds

In their petition to SCOTUS, the retirees suggest that the question of “whether a fiduciary breach under ERISA is an injury in fact” has been addressed by five circuits in at least eight cases, each finding different requirements for Article III standing.

The petition even suggests these five circuit courts have reached widely different conclusions about ERISA lawsuits brought under Article III: “Circuit courts have acted atextually and ahistorically by adding various requirements for participants to bring suit to redress mismanagement of their pension plans. Such requirements, which differ from circuit to circuit, are neither in ERISA nor in trust law. These decisions undermine the text and intent of ERISA and the repeated directions of this Court to look to trust law in ERISA cases.”

Agreeing with many of the retirees’ arguments, the Pension Rights Center has filed an amicus brief in support of the pensioners. Like the retirees, the research and advocacy organization notes “five circuits disagree about when ERISA defined benefit plan participants have Article III standing to enforce ERISA provisions and have created various inconsistent standards for determining standing. In fact, the United States [via the solicitor general's office] has filed at least seven amicus curiae briefs in the courts of appeals on this issue and each time disagreed with the ultimate decision of the circuit court.”

The Pension Rights Center goes on to suggest the “consequences of this circuit disarray are of grave importance  to over 40 million people whose retirement benefits are contingent on the proper management of the $3 trillion in pension assets held in ERISA defined benefit plans.”

The Verizon retirees’ petition to SCOTUS is here.

«