PSNC 2016: DOL and IRS Audits

The IRS has announced a new strategy for retirement plan compliance efforts. What should plan sponsors do to prepare for their next compliance check questionnaire?

According to expert panelists at the 2016 PLANSPONSOR National Conference, both the department of Labor (DOL) and the Internal Revenue Service (IRS) have announced plans to increase the number and frequency of audits.

As explained by Tom Schendt, a partner in the employee benefits and executive compensation practice at Alston & Bird LLP formerly employed by the IRS as a technical assistant to the associate chief counsel within the Employee Benefits and Exempt Organizations for the Office of the Chief Counsel, neither DOL nor IRS have the resources to simply rely on random auditing anymore.

“Instead they have had to become much more focused and selective in how they use their auditing resources,” Schendt explained. “The DOL, for example, has become very focused on Form 5500 audits, due to the emerging realization that there are significant problems in terms of audit quality in this area. Both organizations are increasingly relying on specific red flags to hone in their auditing resources where there are likely to be problems.”

Jeb Gramah, retirement plan consultant and partner with CAPTRUST Financial Advisors, and James Moyna, principal with the auditing firm JMM CPA, agreed with that assessment—warning that the regulators are leveraging new and old sources of data more aggressively to target potentially problematic plans.

“They focus primarily on plans with 2,500 employers or more these days, but small plans also get audited if there appears to be issues,” Schendt added. “They look at ebb and flow of people going in and out of an organization. They look at the numbers of plans you have, and of course they consider any referrals of complaints coming from government agencies.”

Moyna and Schendt both suggested the most audited issue today is 401(k) plan loans.

“IRS and DOL know that loans are difficult to administer and that if they look deep enough into your plan records they can probably find examples of defaulted loans or other timeliness issues,” Schendt said. “Loans can be very difficult to manage. You’re dealing with payroll, the third-party administrator (TPA), and the participant. There’s an ebb and flow of money going back and forth according to very strict terms. This is fertile ground for an audit. It’s easy pickings as far as they are concerned.”

Put simply, the greater the number of loans and the greater the number of defaults, the greater the likelihood of an audit. Panelists explained another likely trigger of an audit on the defined benefit (DB) side of the equation: how many people in the plan are eligible for a benefit but are not getting a benefit?

NEXT: Inside the DOL and IRS mindset

“DOL is focusing on this right now, no question,” Schendt said. “They’re saying there has not been a good enough effort by DBs to find missing people. They believe you’re not following your fiduciary duties if you are accepting that there are people who are over 65 or even 70.5 and who have not started collecting a benefit. They will not necessarily just accept that these folks may be missing. They will want to know exactly what you have done to find these people and to pay them the money they’re owed.”

According to Moyna, DOL feels a need to get even more aggressive than it might have been in the past due in large part to “serious concerns emerging about the audit quality of CPA firms serving plans that are not actually experts in ERISA.”

“A recent study by the DOL found a whopping 39% of independent third-party Form 5500 audits commissioned by larger plan sponsors contained factual errors or other deficiencies,” he explained. “It’s very problematic right now and there is no way this issue is going away any time soon. Plan sponsors must be very aware of who they are hiring. They must ask their auditors tough questions about their expertise in ERISA, and if they lack confidence in what they hear, it’s time to find a new auditor who is actually expert in ERISA.”

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He added that the DOL “is looking at ways of changing the definition of a certified public accountant to include more explicit requirements about employee benefits law. We support that wholeheartedly.”

Turning to practical takeaways for plan sponsors, the panelists suggested it’s probably not within their power to avoid all audits. Even though DOL and IRS are being more targeted, it’s still pretty much luck of the draw for a given plan sponsor in a given year—whether they’ll be audited by either DOL, IRS, or even both.

“DOL and IRS have always asked tough questions of plan sponsors,” Schendt concludes. “If you have great processes and documentation and controls in place, they’ll leave very quickly. If not, they could be with you for months.”

Solutions Help Advisers Stay Ahead of Fiduciary Reform

Working at the “only Millennial Top 10 bank” has its perks, says Yvette Butler, President of Capital One Investing—perhaps most notably the freedom to do things a little differently.  

Capital One Investing has unveiled a redesigned adviser compensation model that, according to the firm, puts clients’ interests first and will allow advisers to respond nimbly to the new Department of Labor fiduciary regulations.

Explaining the rollout to PLANADVISER, Capital One Investing President Yvette Butler says the new offering is built primarily around two products. First is Advisor Connect, “a new service that provides phone-based investing advice to customers in all 50 states, designed to help investors invest on their terms.” And through Advisor Connect, Capital One clients further gain access to the Capital One Advisors Managed Portfolios, a digitally powered advice solution built with exchange-traded funds (ETFs) and automated portfolio monitoring and rebalancing.

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According to Capital One Investing, each portfolio is comprised of low-cost, third-party ETFs, not proprietary funds. “We feel that sets us apart and prepares us for the future of advice and portfolio management,” Butler adds. “The brokerage industry is rapidly evolving as players are figuring out how best to provide investors with unbiased financial advice tailored to their long-term goals.”

Importantly, Butler explains Advisor Connect advisers “are not compensated based on the products they sell, nor do they sell proprietary funds. This keeps the pathways of compensation clear, which is very important in the new fiduciary environment.” One other details to note: The managed portfolios have a 90 basis points fee, while requiring a $25,000 minimum investment.

Giving some additional context to the new product releases, Butler is quick to add that “this actually is not a direct response to the DOL fiduciary rulemaking. It’s representative of the trends we have been following and responding to for at least five years or longer.”

NEXT: The fiduciary rule context

The idea goes back to the firm’s original identity as the only bank formed after the year 2000 that is in the top 10 for assets under management, Butler suggests. “We are a still a pretty new broker/dealer. If you recall,” she explains. “We started out primarily in the credit business but moved step by step into regional banking. With each bank we acquired, they all had a broker/dealer that we brought into the fold. The ING purchase really accelerated this, with the addition of ShareBuilder.”  

Eventually came the rebrand to Capital One Investing, Butler explains. “It’s something of a complicated story, how we got to this point, but it goes to show the way we have been thinking about the future of asset management and financial advice, and positioning ourselves accordingly.” As evidence of this, Butler cites her firm’s enthusiasm about the ongoing changes to the fiduciary standard, aimed at tamping down on conflicts of interest standing between advisers and clients.

“Like many others in the asset management industry we have been seeing this coming, but unlike some of the others we feel well positioned for the new fiduciary rule,” she says. “More than five years ago we decided to take a step back and ask, what’s the DNA of an adviser we really want to have working for us and serving our clients. What’s the interaction going to feel like? How do we get rid of barriers that might prevent trust and loyalty?”

Up until the last year or so the conversation was much more relaxed, she concludes, but “now it’s a real driver of discussion and decisionmaking. “For us, it’s been a long process and we’re very pleased with where we have ended up,” Butler says. “The whole spirit of the rule, we agree with and believe in it. As such, the general design of our compensation model is a significant salary. We also rely on very clear cut bonus options based on net promoter scores from clients, built around satisfaction and willingness to recommend us to others. Our advisers have to be able to say yes to all three of these things.”

More information about the new product launches is at www.capitaloneinvesting.com

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