Tag: Client satisfaction

Most advisers don’t see independent online brokerages as a threat to their businesses—but a new report suggests they might be.

Thanksgiving has been called a “uniquely American” holiday. 

I’m sure you’ve seen that commercial where a series of more-or-less everyday events and their price tags are presented.

For advisers hoping to build out their businesses, recordkeepers and investment providers can provide a host of services and programs to help, according to a panel of retirement...

More than three-quarters (79%) of affluent investors are satisfied with their financial adviser, according to a new quarterly survey by Merrill Lynch Wealth Management.

It’s been a challenging year, but independent registered investment advisers (RIAs) are optimistic, according to a quarterly survey by TD AMERITRADE Institutional.

Schwab Advisor Services unveiled enhancements, including a waiver of fees for its merger and acquisition listing service, an online version of its Scorecard tool, and a new client...

Forty-one percent of independent investment advisers reported that retired clients are reducing the amount of their retirement distributions, according to a study by Charles Schwab.

Principal Financial Group said its new kit offers financial professionals marketing materials to identify and help clients through life events, such as retirement.

Next week PLANSPONSOR and PLANADVISER will open nominations for our Retirement Plan Adviser of the Year awards.

More than half of surveyed advisers (57%) indicated that the economic crisis has had a large impact on their business—but it also might be an opportunity.

The financial adviser is the most important aspect of overall investor satisfaction with full service investment firms, comprising 30% in 2009—an increase from 22% in 2008, a new...

BPAS, a Utica, New York-based administrator and consultant, has upgraded its call center and customer service representative (CSR) teams.

While most high-net-worth (HNW) individuals are satisfied with their primary advisers, 13% plan to shop around for a new one, according to a study by Phoenix.

The extent to which investors delegate investment decisions to their advisers seems to shape how much investors value the relationship, according to the Investment Company Institute (ICI).

The financial crisis has taken a toll on the nation’s wealthiest, with almost a third of high-net-worth households losing millionaire status, according to a Spectrem Group report.

I saw an interesting event headline the other day. It said simply, “Trust is an economic stimulus package.″

A more volatile market and nervous investors appear to be taking more time from their financial advisers.

The Hartford has launched the Sales Assistant's Corner, an online resource to meet the professional needs of sales assistants.

MassMutual's Retirement Services Division has published a new white paper exploring factors that help make retirement advisers successful and the correlation between adviser success and plan sponsor satisfaction.