Tag: Client satisfaction

Accurately tracking practice metrics and documenting operating procedures are two ways firm owners can build value during the succession planning process.

How participants deal with their 401(k) assets when they leave a company is under more scrutiny from FINRA, but retirement plan advisers are less likely to be affected...

Americans tend to view defined contribution (DC) retirement accounts favorably, and they like the way DC contributions and withdrawals are taxed, research shows.

Very few advisers have a succession plan, and it’s possible that regulation is needed to protect their clients and investors, a report says.

Risk averse and relationship wary, the young investors of Generation Y view advice and advisers with some skepticism, according to research.

A narrowing optimism gap puts advisers and investors in a more similar state of mind. Retention and improving service are top concerns.

Most Boomers mistakenly think the Affordable Care Act covers the costs of long-term care in retirement, a survey says. 

The Financial Services Institute (FSI) launched a mobile application providing independent financial advisers and financial services firms remote access to advocacy tools and industry updates.

Advisers note that consumer anxiety has a negative impact on financial planning and investment decisions, a survey of financial advisers finds. 

Everyone knows it’s smart to get physicals on a regular basis. Preventive care helps detect problems before they become a health crisis. 

Investors at different income levels define wealth management services differently, research shows, increasing the risk of misunderstanding and client loss for advisers in the channel.

A good plan uses the right architecture, and the right architecture factors in steering the behavior of participants, a paper says.

The Principal Financial Group is offering services with eSignature capabilities to better streamline the transfer from one retirement plan provider to another.

When compared with their spouses, married men are 58% more likely to be a couple’s primary contact with a financial adviser.

When it comes to determining a sustainable drawdown rate, everyone is searching for the right answer, says Gregg Fisher of Gerstein Fisher, an investment management firm.

Misconceptions about the Affordable Care Act, the need for long-term care and how to address the particular needs of women savers are opportunities for key discussions. 

Nearly one in four U.S. households age 50 to 59 wants more investment advice—and is willing to pay for it.

Involving family members in retirement planning brings peace of mind, according to a survey on how families approach future financial needs.

Advisers can help clients demystify liquid alternatives with a digital education campaign from AllianceBernstein LP.

Plan advisers should stress the importance of communication and planning, signaling that retirement is a time of empowerment—not a dismal single life event.