Tag: Client satisfaction

A majority of investors (92%) surveyed by FINRA agreed they want a cop on the beat to protect investors and police the markets.

Speaking in industry jargon is fine in the office, but not when speaking to plan sponsor clients and plan participants.

With an initial focus on gender diversity, Schwab Advisor Services unveiled the RIA Talent Advantage program and an associated online community to facilitate cross-firm discussion and innovation.

No one wants to talk about it, but everyone wants to know: How do other retirement plan advisers arrive at a fee for their plans? Here, some advisers...

More than half of independent registered investment advisers (RIA) view technology as a front-office function and a key component for delivering quality client experiences.

They’re scarce now, but the rise of the account-specific tablet applications (apps) for retirement plans will come, says Corporate Insight.

There is no end of things to benchmark in a retirement plan, and measuring advisers’ own services are especially key from a number of standpoints, said panelists at...

A gap exists between what financial advisers say during early-stage client meetings and what truly resonates with prospects, according to a new survey form Pershing.

Professional retirement plan advisers are central to the strategic direction, administration, and overall performance of the retirement plans they serve, says new research.

Even basic financial education in high school may help people feel more comfortable with financial matters later in life, according to a survey from MoneyRates.com. 

Although they have been saving for retirement, investors surveyed by the Insured Retirement Institute (IRI) have not acquired a thorough understanding of investment products along the way.

Grandparents overwhelmingly feel their grandchildren will be unreceptive to any money or savings talk, a study finds, yet most grandchildren say they’re open to the conversation.

Having an actual plan makes a big difference to achieving retirement goals, and having an actual adviser makes a big difference in having that plan, research says. 

 We’re all going to live longer, according to research, but how capable are we going to be? People’s No. 1 concern is losing cognitive ability, a report says. 

Financial professionals were increasingly focused on market volatility in the second quarter of 2014, says a quarterly adviser sentiment survey from Fidelity Financial Advisor Solutions.

The Newport Group, a national provider of retirement and executive benefit plans, has opened an office in the Chicago area.

Failure to communicate effectively with clients and their families will likely damage a financial adviser’s long-term business success, according to the Financial Planning Association (FPA).

Waves of Baby Boomers entering retirement have sparked a new field in financial planning: Financial gerontology addresses issues that encompass aging and its impact on personal finance. 

Ninety percent of investors say being able to resolve problems and answer questions quickly are critical characteristics of consumer-focused financial advisers, according to a John Hancock survey.

Many plan sponsors find some of their employees cannot take full advantage of 401(k) plans because of failed ADP tests.