T. Rowe’s TDF Team Launches Personalized Offering

The asset manager offers a managed account-like investment option built on its target-date-fund strategies.

T. Rowe Price believes it has come up with a novel way to personalize defined contribution savings with a less disruptive transition from the ever-dominant target-date-fund investments.

This Tuesday, one of the country’s largest TDF providers introduced Personalized Retirement Manager, a more customized investment allocation built on its TDF asset allocation methodology. The product launched in August on T. Rowe Price’s recordkeeping platform and is available to some plan sponsors as a dynamic qualified default investment alternative that flips participants into the solution at some point near middle age, says Wyatt Lee, head of target-date strategies at the T. Rowe Price Group Inc.

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“When I think of managed accounts, I think of a stand-alone offering: I input my data, I get the results,” Lee says. “What’s different about [PRM] is that we’ve worked hard to try to tie this in seamlessly with our target-date offering.”

Lee says, unlike being moved from TDF investments into a totally new investment methodology and framework, T. Rowe’s retirement manager keeps participants in the same underlying investments as the TDF, with adjustments made from data pulled from the recordkeeper, along with any inputs the participant provides.

At the moment, if a plan sponsor on T. Rowe’s platform wants to institute the manager as a QDIA, it comes at no additional charge. If a plan sponsor or its adviser wants to make it an opt-in for participants, it costs about 5 basis points, a price point Lee argues is much cheaper than the usual managed account fees.

Managed accounts have seen growth in recent years from offerings via providers such as Edelman Financial Engines and Morningstar Inc., along with recordkeepers such as Fidelity Investments and Empower. Those offerings often note access to individual financial advice with a representative for a relatively low fee—though some in the industry, such as consultancy NEPC, have questioned whether those additional fees are worth it if the services are not being used.

Getting Personal

PRM was built with Morningstar Inc. technology to connect to the participant data in the recordkeeping system. This setup will, down the line, make the offering more easily accessible for other recordkeepers, Lee says.

T. Rowe’s pitch to plan sponsors is that, when a participant’s investment allocations change based on  T. Rowe Price’s manager, those investments are still based on the participant’s actual needs and data points, not “because you changed methodologies.”

Participant data to shape the glide path is drawn from the recordkeeper and is likely to include account balance, contribution rate and income. The participant can then add other data, such as retirement goals, a spouse or partner’s assets or assets held outside of the plan.

As with all such products, Lee acknowledges, better outcomes will come from engagement—which has often been shown to be a struggle for DC plans, in part because many participants set and then forget their savings in TDFs. Lee says T. Rowe’s manager sends prompts for engagement and that as participants get reports on their investments, he is hopeful they will engage more.

TDF Backbone

Lee expects the manager will one day offer retirement income advice—whether guiding to a managed payout, a guaranteed income annuity or some combination of strategies.

In a white paper about personalization, T. Rowe’s team noted that TDFs are a truly dominant offering in the DC space, with 98% of its recordkeeping clients offering them in 2023. However, the research team also noted that 14% of DC plan sponsors offer QDIA solutions that transition participants from a TDF strategy into a managed account; another 51% are either actively considering or are interested in using one of these dynamic QDIAs.

Lee, whose team currently manages about $464 billion in target-date portfolios, says the product aligns with the firm’s larger strategy of leveraging the success of TDFs in workplace retirement investing.

“TDFs have become ubiquitous in the DC space,” he says. “That is the core of most DC plans, and we are working on what we can do to evolve around that core.”

How Recordkeepers Can Stay Competitive

Accenture, fresh off its partnership with TIAA, says scale or specialize.

Defined contribution recordkeepers face a challenging future: shrinking margins, declining fees and lagging technology. To survive and thrive, recordkeepers must choose between two strategic paths: scaling up to boost operational efficiency or specializing in niche market segments, according to a new industry report from Accenture plc.

The report, “Navigating Through Turbulence: Reinventing Retirement Recordkeeping,” identifies the acceleration of industry consolidation, as recordkeepers struggle to maintain profitability. Over the past decade, about half of the 20 largest DC recordkeepers by assets under administration have been acquired by other firms. Accenture predicts that within the next 10 years, the five largest recordkeepers could manage more than 75% of total market assets. More than 25% of today’s 20 largest recordkeepers may exit the industry altogether.

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Just last month, TIAA announced a multi-year deal in which Accenture will support parts of TIAA’s recordkeeping operations. Meanwhile, TIAA will maintain control of the retirement plans, recordkeeping services, plan data and “all aspects of relationships” with plan sponsors, participants and plan advisers.

Tim Hoying, strategy lead for Accenture’s retirement practice in North America, says Accenture has relationships with many recordkeepers across the industry that have informed their insights; his team works with recordkeepers to help with their most critical business needs.

“Sometimes that is helping with core strategic growth opportunities, and sometimes it means helping drive greater efficiencies in their operations to create competitive advantage,” he says. “We will continue to serve our clients in the ways that help them thrive in the industry.”

On Wednesday, in a further sign of the need for scale and services among recordkeepers, Voya announced the acquisition of OneAmerica’s retirement plan business. Responding to the question of whether the Voya acquisition shows further strain on recordkeepers’ ability to stay viable, Hoying says it actually is not a question of viability.

“It’s really a question of optimizing the strengths of the business and finding the right way to deploy capital,” he says. “The Voya acquisition reflects a broader industry focus on core capabilities and growth opportunities. We expect to see more deals of this nature as firms look for ways to stay competitive. Accenture’s research outlines the strategic models we believe will drive the greatest returns in the coming decade.”

Keeping Up

The Accenture report stated that to remain competitive, recordkeepers must follow one of two strategies. The first option is achieving scale, in which recordkeepers enhance operational efficiencies through automation and investment in advanced technology. This approach could enable firms to offer more competitive pricing and expand their range of financial services to a larger participant base.

Alternatively, recordkeepers can specialize in market segments, focusing on distinct sectors such as jumbo plans or small businesses, and offer tailored products and services. By catering to niche audiences, firms can build expertise, offer customized solutions and foster strong relationships with specific plan sponsors and participants.

The report also outlined three critical operational priorities for recordkeepers aiming to stay competitive. First, firms need to create a competitive cost structure by transforming non-core functions, adopting emerging technologies like generative artificial intelligence and streamlining legacy systems. Strategic partnerships could help reduce costs and improve scalability.

Second, recordkeepers should transform revenue streams by exploring new opportunities such as offering in-plan financial advice or combining wealth management with retirement solutions. Expanding products and services could create additional income sources.

Voya, for example, noted in the announcement of its OneAmerica acquisition that the deal will add employee stock ownership programs to its roster of services.

Lastly, Accenture noted that engaging stakeholders “purposefully” is essential for forming strong partnerships and identifying growth opportunities within the broader retirement ecosystem. Understanding the needs of plan sponsors, intermediaries and regulators is key to that success.

Accenture’s report also highlighted the role of generative AI in the future of the retirement industry. AI has the potential to help recordkeepers reduce costs, strengthen relationships with participants through personalized financial advice and unlock new revenue opportunities, according to the technology firm.

Accenture and TIAA are working toward their partnership for the remainder of this year. The deal has led to about 1,500 TIAA employees in the U.S. and India being offered jobs at Accenture.

Accenture’s report drew information from Cerulli Associates’ U.S. retirement market reports, Cerulli Associates’ defined contribution market sizing data analysis from year-end 2012 through year-end 2022, and Brightscope/ICI defined contribution plan profile annual data. It compared DC market trends from 2012 through 2022 and examined fees from 58,000 401(k) plans based on Form 5500 reports from 2009, 2015 and 2020.

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