2023
PLANADVISER Retirement Plan Adviser Survey

Providers

Providers

Milliman

Qualified plan adviser votes10
Overall Perception Among Qualified Advisers
Very favorable30%
Somewhat favorable50%
Not favorable20%
Plan Adviser Experience with Provider
Worked with many times30%
Worked with several times0%
Worked with a few times40%
Worked with once30%
Highest Rated Areas of Service
Regulatory / Compliance Support and Services2 votes
Quality / Consistency of Client Service Teams2 votes
Plan Design Flexibility / Customization2 votes
Overall Service, Micro Plans (<$5MM)1 vote
Overall Service, Small Plans ($5MM – $50MM)1 vote
Overall Service, Midsize Plans (>$50MM – $200MM)1 vote
Overall Service, Large Plans (>$200MM – $1B)1 vote
Overall Service, Mega Plans (>$1B) 1 vote
Participant Call Centers / Phone Support1 vote
Participant Mobile Apps1 vote
Participant Statements1 vote
Participant Enrollment Materials / Support / Processing1 vote
Participant Financial Education / Wellness Resources1 vote
Plan Sponsor Website, Analytics and Reporting1 vote
Service to MEPs / PEPs1 vote
Value for Price of Recordkeeping Services1 vote
Fee Clarity / Accounting / Disclosure / Benchmarking1 vote
Payroll Integration1 vote
Adviser Sales / Marketing Support1 vote
Fee Structure for Advisers1 vote
Web Tools / Functionality for Advisers1 vote