RESEARCH |
2020
PLANADVISER Retirement Plan Adviser Survey
Reported by PLANADVISER
| Art by Vikki Zhang
Providers
Fidelity Investments
| # of retirement plan adviser interactions | 327 |
| Interactions vs. Adviser Recommendations | |
|---|---|
| Multiple interactions | 89% |
| Recommend rate | 77% |
| Overall Service Quartiles, by Plan Assets | |
|---|---|
| <$5MM | 1st quartile |
| $5MM–$50MM | 3rd quartile |
| >$50MM–$200MM | Top quartile |
| Highest Rated Areas of Service | |||
|---|---|---|---|
| Mobile apps and offerings | 38% | ||
| Participant call centers | 32% | ||
| Financial education / Financial wellness | 31% | ||
| Participant website and online tools | 31% | ||
| Statements | 25% | ||
| Footnote: Quartiles provide a relative comparison of how frequently the recordkeeper was cited as the “best” recordkeeper in the corresponding market. 4th, or top, quartile (cited most frequently); 3rd quartile; 2nd quartile; and 1st quartile (cited least frequently). |