2018
PLANADVISER Retirement Plan Adviser Survey

Survey Data

Survey Data

Retirement Plan Adviser Experience With vs. Perception of Plan Providers*

Key
Worked w/ many times
Worked w/ a few times
Worked w/ once
Never worked with
 
Very favorable
Somewhat favorable
Not favorable
No opinion
Experience Perception
ADP Retirement Services
 
 
 
 
 
 
 
 
 
47%34%10%10% 10%39%43%8%
Experience Perception
American Funds Distributors
 
 
 
 
 
 
 
 
 
37%48%8%7% 31%44%14%12%
Experience Perception
Ascensus
 
 
 
 
 
 
 
 
 
43%33%11%12% 16%43%27%14%
Experience Perception
Bank of America Merrill Lynch
 
 
 
 
 
 
 
 
 
16%26%14%43% 7%16%36%41%
Experience Perception
Charles Schwab
 
 
 
 
 
 
 
 
 
33%21%14%33% 26%39%6%29%
Experience Perception
Empower Retirement
 
 
 
 
 
 
 
 
 
63%28%6%3% 54%36%8%1%
Experience Perception
Fidelity Investments
 
 
 
 
 
 
 
 
 
77%18%3%2% 53%32%13%1%
Experience Perception
John Hancock Retirement Plan Services
 
 
 
 
 
 
 
 
 
48%42%6%4% 27%48%19%6%
Experience Perception
Lincoln Financial Group
 
 
 
 
 
 
 
 
 
22%33%20%25% 12%31%31%27%
Experience Perception
MassMutual Financial Group
 
 
 
 
 
 
 
 
 
42%44%12%2% 17%54%23%5%
Experience Perception
Nationwide Financial
 
 
 
 
 
 
 
 
 
26%33%22%19% 11%30%32%27%
Experience Perception
Newport Group
 
 
 
 
 
 
 
 
 
26%36%17%20% 14%38%25%24%
Experience Perception
OneAmerica
 
 
 
 
 
 
 
 
 
27%38%11%24% 18%34%26%23%
Experience Perception
Paychex
 
 
 
 
 
 
 
 
 
35%39%11%15% 2%17%68%13%
Experience Perception
Principal Financial Group
 
 
 
 
 
 
 
 
 
59%32%5%3% 30%43%22%5%
Experience Perception
Prudential Retirement
 
 
 
 
 
 
 
 
 
34%31%15%19% 29%37%13%22%
Experience Perception
The Standard
 
 
 
 
 
 
 
 
 
16%32%15%37% 12%32%10%45%
Experience Perception
TIAA
 
 
 
 
 
 
 
 
 
35%28%8%29% 9%28%37%26%
Experience Perception
Transamerica Retirement Solutions
 
 
 
 
 
 
 
 
 
43%38%14%5% 22%35%33%10%
Experience Perception
T. Rowe Price
 
 
 
 
 
 
 
 
 
30%39%12%19% 33%40%7%21%
Experience Perception
Vanguard
 
 
 
 
 
 
 
 
 
40%42%9%9% 29%44%14%13%
Experience Perception
Voya Financial
 
 
 
 
 
 
 
 
 
37%39%15%8% 20%39%27%14%
Experience Perception
Wells Fargo & Co.
 
 
 
 
 
 
 
 
 
22%32%14%32% 9%32%27%32%
Experience Perception

*Among 236 retirement plan advisers