Survey Data
Retirement Plan Adviser Experience vs. Perception of Plan Providers*
| Legend |
|
|
|
|
|
|
|
|
|
|
| Experience |
|
Perception |
| ADP Retirement Services |
|
|
|
|
|
|
|
|
|
|
| 38% |
41% |
10% |
10% |
|
13% |
37% |
38% |
12% |
| Experience |
|
Perception |
| American Funds Distributors |
|
|
|
|
|
|
|
|
|
|
| 37% |
47% |
7% |
8% |
|
29% |
42% |
15% |
13% |
| Experience |
|
Perception |
| Ascensus |
|
|
|
|
|
|
|
|
|
|
| 41% |
35% |
14% |
9% |
|
12% |
42% |
35% |
11% |
| Experience |
|
Perception |
| Bank of America Merrill Lynch |
|
|
|
|
|
|
|
|
|
|
| 17% |
23% |
12% |
49% |
|
8% |
17% |
34% |
41% |
| Experience |
|
Perception |
| Charles Schwab |
|
|
|
|
|
|
|
|
|
|
| 20% |
30% |
15% |
35% |
|
15% |
41% |
12% |
32% |
| Experience |
|
Perception |
| CUNA Mutual Group |
|
|
|
|
|
|
|
|
|
|
| 13% |
20% |
24% |
43% |
|
10% |
33% |
13% |
43% |
| Experience |
|
Perception |
| Empower Retirement |
|
|
|
|
|
|
|
|
|
|
| 55% |
30% |
7% |
7% |
|
53% |
35% |
7% |
5% |
| Experience |
|
Perception |
| Fidelity Investments |
|
|
|
|
|
|
|
|
|
|
| 63% |
28% |
8% |
3% |
|
42% |
45% |
10% |
2% |
| Experience |
|
Perception |
| John Hancock Retirement Plan Services |
|
|
|
|
|
|
|
|
|
|
| 50% |
36% |
9% |
5% |
|
24% |
48% |
23% |
4% |
| Experience |
|
Perception |
| Lincoln Financial Group |
|
|
|
|
|
|
|
|
|
|
| 16% |
43% |
19% |
22% |
|
13% |
40% |
26% |
21% |
| Experience |
|
Perception |
| MassMutual Financial Group |
|
|
|
|
|
|
|
|
|
|
| 41% |
39% |
11% |
9% |
|
30% |
46% |
16% |
8% |
| Experience |
|
Perception |
| Milliman, Inc. |
|
|
|
|
|
|
|
|
|
|
| 6% |
22% |
13% |
59% |
|
13% |
25% |
3% |
59% |
| Experience |
|
Perception |
| Nationwide Financial |
|
|
|
|
|
|
|
|
|
|
| 24% |
41% |
15% |
20% |
|
12% |
33% |
32% |
23% |
| Experience |
|
Perception |
| Newport Group |
|
|
|
|
|
|
|
|
|
|
| 26% |
27% |
19% |
28% |
|
23% |
40% |
7% |
29% |
| Experience |
|
Perception |
| OneAmerica |
|
|
|
|
|
|
|
|
|
|
| 26% |
32% |
12% |
30% |
|
19% |
35% |
14% |
31% |
| Experience |
|
Perception |
| Paychex |
|
|
|
|
|
|
|
|
|
|
| 32% |
39% |
14% |
15% |
|
4% |
21% |
60% |
15% |
| Experience |
|
Perception |
| Principal Financial Group |
|
|
|
|
|
|
|
|
|
|
| 45% |
42% |
9% |
4% |
|
31% |
44% |
22% |
3% |
| Experience |
|
Perception |
| Prudential Retirement |
|
|
|
|
|
|
|
|
|
|
| 29% |
26% |
15% |
30% |
|
26% |
33% |
10% |
30% |
| Experience |
|
Perception |
| Securian Financial Group, Inc. |
|
|
|
|
|
|
|
|
|
|
| 4% |
19% |
12% |
64% |
|
6% |
17% |
11% |
66% |
| Experience |
|
Perception |
| The Standard |
|
|
|
|
|
|
|
|
|
|
| 14% |
26% |
14% |
46% |
|
14% |
25% |
18% |
43% |
| Experience |
|
Perception |
| TIAA |
|
|
|
|
|
|
|
|
|
|
| 20% |
37% |
17% |
26% |
|
13% |
26% |
38% |
23% |
| Experience |
|
Perception |
| Transamerica Retirement Solutions |
|
|
|
|
|
|
|
|
|
|
| 37% |
42% |
13% |
9% |
|
32% |
42% |
16% |
10% |
| Experience |
|
Perception |
| T. Rowe Price |
|
|
|
|
|
|
|
|
|
|
| 21% |
32% |
18% |
29% |
|
29% |
37% |
6% |
28% |
| Experience |
|
Perception |
| VALIC |
|
|
|
|
|
|
|
|
|
|
| 7% |
26% |
14% |
52% |
|
3% |
8% |
38% |
52% |
| Experience |
|
Perception |
| Vanguard |
|
|
|
|
|
|
|
|
|
|
| 31% |
42% |
8% |
19% |
|
32% |
47% |
5% |
16% |
| Experience |
|
Perception |
| Voya Financial |
|
|
|
|
|
|
|
|
|
|
| 30% |
41% |
12% |
17% |
|
23% |
36% |
24% |
17% |
| Experience |
|
Perception |
| Wells Fargo & Co. |
|
|
|
|
|
|
|
|
|
|
| 19% |
30% |
12% |
38% |
|
12% |
36% |
12% |
39% |
| Experience |
|
Perception |
*Among 369 retirement plan advisers, regardless of their experience with the provider (see Methodology).
