For advisers, referrals have long been key
components driving up client numbers. However, a study by SEI Advisor Network suggests that many in the industry find it challenging to attract enough referrals to help them
reach their growth expectations.
In response, the firm launched the SEI ReferralBuilder.
This series of tools and resources includes worksheets, analysis, and coaching meant enable advisers to better target their clients, create a custom experience, and
implement an effective referral marketing system.
The framework also includes a scoring system so advisers
can measure their progress. The framework is designed to define ideal or target
clients as well as their needs, and helps advisers emphasize differentiation when describing their businesses to these clients.
John Anderson, managing director and head of practice management solutions for the SEI Advisor Network, says, “Attracting referrals
involves more than a tactical marketing campaign or simple outward facing
techniques. Businesses that attract the most clients have a formal framework of
systems, habits, and characteristics that work together to project a specific
and compelling value proposition to target clients, and that support and
reinforce each other. The more sections of that framework that are in place,
the more referable advisers become.”
SEI’s “What Makes You Referable? The Elements of
Advisor Referability” can be accessed at seic.com.
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Leveraging decades of behavioral-finance research and big-data analytics, Vanguard has revamped its digital capabilities to help participants boost their retirement readiness.
When logging on to the new participant Web portal, investors immediately see their account balances and retirement readiness indicators, which illustrate progress toward a particular retirement goal. Participants are also presented with personalized recommendations such as boosting contribution rates by a slight amount to meet the company match.
These “nudges” consider several unique factors such as a participant’s current savings rate, company’s match, and targeted retirement age.
The proprietary technology underlining the new Web portal is The Vanguard Retirement Readiness Tool. This allows participants to visualize what their projected retirement outcomes would look like based on “what-if” scenarios such as changing deferral rates or expected retirement age. This helps them know whether they are on track to have sufficient income in retirement and what to do if they are not.
Vanguard notes, “The tool uses assumptions, such as future contributions and forecasts from the Vanguard Capital Markets Model, to project how savings will grow over time. Applying an adjustable 4% withdrawal rule, participants are able to see an estimate of their future monthly retirement income—refreshed upon each login to maintain an up-to-the-minute accurate picture.”
The firm is also updating its Personalized Participant Journeys, which factors in behavioral finance research and big-data analytics to “deliver the right message at the right time to encourage a participant to take his or her next best action.” These messages are delivered through multiple channels including the participant website, email, and online education sources.
Vanguard says 99% of the plan sponsors it services have adopted Personalized Participant Journeys. In the past year, more than 283,000 participants have taken action to help improve their retirement readiness, such as increasing savings rates and updating beneficiaries.
“Part of Vanguard’s core purpose is to help investors achieve retirement success, and we are continuously evolving our technology capabilities and digital communications to improve the 401(k) participant experience,” says Lauren Valente, head of Participant Experience and Recordkeeping Services for the Vanguard Institutional Investor Group. “Our reiterative, test-and-learn approach ensures we are using the right technology, channels, and messages for plan sponsors to best reach employees and help drive better retirement outcomes.”