Inclusion, Diversity and the Noble Purpose of Advisers

The principal of financial adviser inclusion and diversity at Edward Jones reflects on her job leading the advisory company’s revamped diversity efforts—informed by her own first career as an adviser in the field.

During a recent conversation with PLANADVISER, Monica Giuseffi, principal of financial adviser inclusion and diversity at Edward Jones, offered a refreshingly candid take about the problem of a lack of diversity in the financial advisory marketplace.

Right now just 19% of advisers in the U.S. are women, she observed. When one considers the professional fields that intersect with the financial and retirement advisory space the problem is thrown into sharper relief; fully 52% of accountants are women and 32% of attorneys are women. So it does seem that there are specific characteristics of the financial advisory marketplace that have prevented women from full enjoying fuller participation.

For more stories like this, sign up for the PLANADVISERdash daily newsletter.

Speaking directly to the issue, Giuseffi speculations that for a long time there has been a perception that taking on the job of a financial adviser will mean you are working on the set of the movie “Wolf of Wall Street,” in reference to the recent film’s infamous depiction of a rather-less-than-ethical culture existing among successful advisers and brokers. Of course that kind of dramatized perception is far from the reality, particularly in the institutional retirement advice market, where trust and reputation are crucially important for long-term success, but it has been enduring enough to cause a real gender diversity challenge.

Other more tangible hurdles to entering the advice field, both for women and men, include uncertainty about the work-life balance of advisers and the natural difficulty of first entering a business where sales cycles and client relationship develop quite slowly. This is part of the reason why younger people have also been slow to enter the advisory marketplace—although there is some evidence that this trend is easing.

Giuseffi’s own background offers direct insight into the challenge at hand. She was a field adviser for 13 years before being invited to serve as a regional leader, overseeing a new but sizable territory of advisers in the Atlanta area. After several years in that role she has taken on a senior leadership job in the home office, leading the effort to boost adviser diversity in the firm and at large. She loved her career as a field adviser and met with success as a regional leader, but she did face her share of challenges through the years.

NEXT: Grasping the long-term problem 

At Edward Jones, the advisory force is structured so that there are some 6,000 centralized corporate employees, whereas the field representation is 36,000-plus. Giuseffi’s role involves mostly thinking about how to increase gender and cultural diversity in the client-facing advisory positions, which is a related but distinct challenge from improving diversity within the home office locations. She describes the work as “a joy.”

“This is a very important time both for our firm and the industry as a whole to get focused on this challenge,” Giuseffi says. It is a matter of necessity not just in the interest of doing the right thing, but also for long-term business success. “Looking forward, 70% of the tens of trillions of dollars in wealth transfer we expect from the Boomer generation will be controlled by women. Over 40% of Millennials are diverse today in terms of their cultural background—that’s who will be directing and receiving the massive wealth transfer. We have to ask, as a firm, how can we make sure that we remain relevant to the needs of this evolving client base?”

Giuseffi’s basic prescription for her firm and others is to take a strategic approach to this problem; in other words, it’s not a problem that will naturally resolve itself over time without a concentrated effort from senior leadership and the field staff alike. Encouragingly, this message is not just coming from Edward Jones. In March of this year, the American College of Financial Services launched a generous scholarship program as part of its “mission to double the number of African Americans working in the financial services industry within the next decade.”

The organization says “anyone who is Black or African American and is in college, recently graduated, or interested in changing careers is welcomed to apply.” According to the organization, the scholarship program will cover 100% of the cost of earning a professional designation such as certified financial planner (CFP) or earning a master degree in financial services or financial management.

The need for the program is clear: Even though African Americans make up about 13% of the United States population, the U.S. Bureau of Labor Statistics reports they account for only about 7.6% of financial services professionals.

“The path you walk as a female adviser or the path you walk as culturally diverse adviser is an important one. Like all advisers tasked with the duty of serving the best interest of their clients, they have a noble purpose,” Guiseffi concluded. “We should feel encouraged. In my first leadership role leading the Atlanta region, it was a new region and we started with the goal of diversity in mind. After just three years of sustained effort we had become the most diverse region in the country, so progress is possible.”

HSAs Seen as a Viable Solution for Health Care Costs in Retirement

A 65-year-old couple retiring today can expect to pay $400,000 in health care expenses.

Health savings accounts (HSAs) are a viable solution for people looking to cover their health care costs in retirement, according to a new report from HSA Bank, “Health Savings Accounts: Bridging the Retirement Savings Gap.” Health care costs can range from $10,000 to $20,000 a year in retirement, and a 65-year-old couple retiring today can expect to pay $400,000 for health care, according to HSA Bank. And these expenses are expected to increase 5.5% a year—twice the pace of the U.S. inflation rate.

HSA Bank notes that are many advantages to HSAs, not least of which is the fact that HSAs are “triple tax advantaged.” Funds are contributed pre-tax, grow tax-deferred and withdrawals used for qualified medical expenses are tax-free. The Schwab Center for Financial Research estimates that because of these tax advantages, funds for health care from an HSA are 33% larger than funds from a 401(k) and 44% larger than a taxable account.

HSA funds roll over from year to year and can be retained by the account holder if they leave their employer.  HSA funds can be invested, although only 3.8% of account holders are taking advantage of this opportunity. HSA funds can be used for long-term care insurance, and anyone can contribute to the HSA on behalf of the account holder, including an employer or family member.

HSA Bank notes that among companies with 5,000 or more employees, 89% now offer an HSA plan along with high deductible health plans (HDHPs). Among companies of all sizes, 70% offer HSAs. Citing a recent survey by the Plan Sponsor Council of America, HSA Bank notes that 75% of employers view HSAs as valuable tools for retirement saving.

NEXT: Nudging Participants to Use HSAs for Retirement Health Care Savings

For more stories like this, sign up for the PLANADVISERdash daily newsletter.

There has been progress in terms of individuals saving and investing more HSA funds. However, educating individuals about the benefits of an HSA and how it fits into a holistic retirement strategy is an ongoing process. In the first quarter of 2017, HSA Bank saw a 100% increase in HSA dollars moving from the FDIC-insured cash account into self-directed investments when compared to the same quarter a year earlier. This is an early indication more accountholders are turning to HSAs to help support their long-term savings goals.

Although there has been progress in the amount of fundsput towards saving and investing, most HSA accountholders (96%) do not open an HSA investment account and start saving for retirement immediately upon enrollment.

HSA Bank says employers need to leverage their HSA service provider to design and implement a consistent, ongoing and personalized communication strategy to incrementally educate and ultimately change account utilization behaviors throughout the five phases of HSA account ownership. Using a combination of multimedia tools including video, emails, direct mail, infographics, and online tools, such as savings calculators to appeal to unique learning styles, accountholders should first be educated on the bene­fits of opening and funding the account.

For the accountholders who have progressed through these two critical steps, the next round of education should focus on accumulating a balance to cover the health plan’s deductible and out-of-pocket costs. Finally, accountholders may be educated about the power of investing to save funds for a healthy retirement.

Key factors to consider for a powerful HSA investment offering include the ability to setup recurring transfers to an investment account and a broad set of high quality and competitively-priced investment options with low or no investment minimums to get started. Many financial advisers and their employer clients also value the flexibility of an open-architecture investment solution, giving employees access to thousands of high-quality and low-cost options including exchange-traded funds (ETFs) and individual stocks and bonds, the paper says.

«