GAO Finds Most Participants Stumble Over Fee Disclosures

It has made recommendations to the DOL for helping plan participants understand and better use the information.


Since 2012, the Department of Labor (DOL) has required defined contribution (DC) retirement plans to provide participants with information on plan and investment fees.

During a 2010 news conference, then-Assistant Secretary of Labor of the DOL’s Employee Benefits Security Administration (EBSA) Phyllis Borzi said fee disclosure rules are designed to “make sure everyone knows what they are paying for and how this affects plan balances.” However, a recent Government Accountability Office (GAO) study found this has not always been the case.

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The agency assessed participants’ understanding of disclosures by giving them samples of several large plans’ 401(k) fee disclosures and other information about fees and asking them general knowledge questions about fees. The GAO found that 45% of participants are not able to use the information given in disclosures to determine the cost of their investment fee, and 41% of participants incorrectly believe that they do not pay any 401(k) plan fees.

Furthermore, the GAO said its review of some other countries and the European Union (EU) found they have implemented practices to help retirement plan participants understand and use fee information from plan disclosures. For example, some stakeholders in other countries layer data, a technique in which information is presented hierarchically and that provides participants key plan information first. In another example, the government in Italy provides a supplemental online tool so participants can compare and calculate fees across plans and investment options. This tool also includes a fee benchmark—which is generally an average fee among comparable funds—that helps participants judge the value of an individual investment option.

The GAO determined that the DOL could take additional steps to help DC plan participants improve their understanding and use of fee information, and it made a number of recommendations for doing so.

The agency notes that the DOL regulations require disclosures to present fee information in a format that helps participants compare investment options; however, disclosures are not required to include certain information, such as fee benchmarks and ticker information (i.e., unique identifying symbols used for many popular types of investments).

“Fee benchmarks can help participants to assess an investment option’s value, not only relative to other in-plan options but to options outside the plan,” the GAO says in its report. “Ticker information can help participants identify many plan investments online to evaluate and compare them to options outside the plan. By requiring such information in disclosures, the DOL could help participants better understand and compare their plan fees when making investment choices that affect their retirement security.”

To download the full GAO report and see the five recommendations the agency made to the DOL’s EBSA, visit https://www.gao.gov/products/gao-21-357.

RIAs Leave NYC in ‘Mini Exodus’; More Move to Florida

The COVID-19 pandemic has presented an opportunity for firms to reconsider their physical footprint and relocate their headquarters to new areas that better suit their needs.

A new report published by fintech company SmartAsset aggregates and examines registered investment adviser (RIA) location data as reported to the Securities and Exchange Commission (SEC) via the Form ADV, with a particular lens on filings made since March 2020.

In short, SmartAsset says financial adviser firms are on the move, and it appears the COVID-19 pandemic has presented an opportunity for firms to pull up stakes and relocate their headquarters to new areas that better suit their needs.

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“Some firms had already planned to do so in 2020 prior to the pandemic, but changing preferences as a result of the pandemic, such as more affordable office spaces and increased remote work options, may have spurred more registered investment adviser (RIA) firms to relocate their headquarters,” the report suggests.

No matter the reason, SmartAsset says a “mini exodus” has occurred in New York City, while the level of RIA migration to Florida has markedly increased. Overall, about 3% of all RIAs changed their headquarters during the COVID-19 pandemic—a figure that might seem small but that the firm says is significantly higher than what would be expected in a given year.

Headquarter changes were far more common among smaller advisory firms, in terms of both assets under management (AUM) and number of offices, with almost 96% of moves made by RIAs with AUM of less than $10 billion. Additionally, SmartAsset reports, about 54% of firms that changed headquarters moved their entire practice and have no additional offices outside of their headquarters location. Many headquarter changes among larger firms were in the works prior to the onset of the COVID-19 pandemic, the firm adds.

Also notable, the report says, is that more than one in five RIAs that changed headquarters were moving out of New York City. In total, 74 RIAs moved their headquarters out of the city between April 2020 and April 2021. Relative to the total 345 RIAs that changed headquarters, this represents roughly 21% of all moves.

Florida and Connecticut Shine for RIAs

The report shows Florida and Connecticut saw the largest uptick in RIA SEC registrations between 2020 and 2021, with Florida’s representation jumping by nearly 5%. On the other hand, New York and California had the most RIA exits, but their existing concentration of firms allowed both states to remain the most popular for RIA headquarters, followed by Texas and Massachusetts.

“We found that as of April 2021, about 20% of RIAs are headquartered in New York state,” the report explains. “Meanwhile, roughly 13% of RIAs are headquartered in California.”

According to SmartAsset, two other large cities—San Francisco and Chicago—saw a net decrease in RIA headquarters, but the magnitude of these decreases was small relative to the reduction seen in New York City. The data shows Miami was the top city financial adviser firms moved to during COVID-19. Just 75 miles north of Miami, Florida’s West Palm Beach also became a more popular spot for RIAs over the study’s time period.

According to SmartAsset, of the top five cities RIAs moved to the most during COVID-19, the remaining three stand out as being smaller cities or towns outside of larger metropolises. They include Stamford, Connecticut; Carmel, Indiana; and White Plains, New York. Stamford and White Plains are about 40 and 35 miles from New York City, respectively. Meanwhile, Carmel is located 23 miles north of Indianapolis.

Amid Pandemic, Demand for Advice Grows Nationally

Broader context for the SmartAsset location survey can be found in a report published in July by the Investment Adviser Association (IAA), which underscores the responsiveness and resilience shown by the investment adviser community over the past 18 months.

According to the IAA’s report, “Snapshot 2021,” the investment adviser industry continued to experience record-breaking growth during the pandemic months, with close to 14,000 SEC-registered RIAs now in operation, managing $110 trillion in assets for nearly 61 million clients. As the IAA explains, these data points show the number of SEC-registered advisers, the number of clients they served, the assets they managed and the number of people they employed all have reached new record highs.

In a finding likely unsurprising to advisers focused on the defined contribution (DC) plan industry, which continues to experience substantial consolidation, growth has been strongest for the largest advisers. The IAA data shows advisers with more than $100 billion in assets have experienced gains in assets of at least 14% annually over the past five years, far ahead of smaller advisers.

As detailed in the report, SEC-registered firms range in size from local boutiques to multinational corporations. Last year, 88.5% of advisers had less than $5 billion in AUM, with the majority having between $100 million and $1 billion. More than eight in 10 advisers are small businesses employing fewer than 50 people, but over the past three years, the number of advisers has increased in all size categories except advisers with less than $100 million in AUM.

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