Focus on Plan Fees and Revenue Sharing to Continue

Retirement plan advisers can anticipate a continued focus on fee transparency in the coming months.
As a result of the series of lawsuits filed against plan sponsors and plan providers, there will be calls for increased fee transparency within the next year, and new action from the government and the Department of Labor (DoL), said Fred Reish, of Reish, Luftman, Reicher, & Cohen, speaking on PLANSPONSOR’s “Plugged In” webcast yesterday.
Since these suits are likely only to continue to put pressure on the retirement plan industry, especially as the government gets involved, Reish’s advice for plan advisers is to be working on fee transparency with clients. “Position yourself as an ally to the plan sponsor,” he said. An adviser’s job is to tell the plan sponsor if the fees are right for the plan, according to Mark Davis, an RIA and partner at Kravitz Davis Sansone, who said that fee fairness should be an ongoing discussion.

The Allegations

The lawsuits, filed by the St. Louis-based law firm of Schlichter, Bogard & Denton against several 401(k) plans sponsored by large employers, are not identical, said Nevin Adams, Editor-in-Chief of PLANADVISER (See Fee for All), in fact, it was surprising to see how specific they were about each program. Although not the same, in general the allegations include three major concerns: first, that plans entered service arrangements under which the plan and participants paid “unreasonable fees” and “hidden and excessive fees;” second, that the plan sponsor did not understand or recognize revenue sharing arrangements; lastly, that the plan sponsor did not disclose to participants in “proper detail and clarity” the transactions fees and expenses.
Under the Employee Retirement Income Security Act of 1974 (ERISA) 406(a), fiduciaries must act in the exclusive interest of participants and beneficiaries for the purpose of providing benefits and defraying reasonable administrative expenses of the plan and 406(b) says that a fiduciary cannot use influence or authority to be paid fees from third party provider. ERISA 408(b)(2) states that the use of plan assets to pay fees of plan service providers is a prohibited transaction unless the services are necessary and the compensation is reasonable. The lawsuits allege breaches under all of these.
“Even though I disagree with some of their conclusions,” Reish said, of the customized complaints, “they did do their homework.”

“Hidden” Meanings

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Reish said it is interesting to examine the use of the word “hidden” in the complaints. He said those filing the complaint are effectively saying that when the payments are indirect, when the plan isn’t cutting a check to a provider but instead are making payments to each other, that is a hidden fee. Their “logic is that if something is hidden it is bad,” Reish said, “[they think a provider] wouldn’t hide a good thing.’
Reish said that there are different perspectives on the issue; those that say the only thing that matters is the overall cost, and its fairness, and people who say that the components of the total cost must be disclosed, because they are entitled to know what each entity is making as part of a determination that the allocation, as well as the total amount, is fair – and if anyone making recommendations to the plan, be they a fiduciary or not, is making money
When you buy a car, you don’t consider what the metal or other components costs, you just examine the total cost, said Adams, discussing the specificity of the complaints, looking for full disclosure on how plan fees are charged. However, commented Reish, when you buy a car, you don’t want to learn that your brother-in-law is getting paid to get you to buy that vehicle, alluding to the revenue sharing agreements critiqued in the suits.
Coming Monday: Part II – Appropriate share classes, looming regulatory changes, and insights on how and how often to review plan fees.

Are YOU an E-Mail E-ddict?

It used to be that a messy desk was considered to be the sign of a cluttered and inefficient mind (at least by so-called efficiency experts).
However, those concerns have apparently “evolved’ along with technology advances, and the latest external sign of some internal character flaw is supposedly the state of your e-mail in-basket.
As if it weren’t bad enough to have to suffer the slings and arrows of a technology department driven to distraction with the amount of server space consumed by our congested in-baskets; to be pursued with relentless fervor by compliance departments concerned by the ticking time bombs potentially contained therein; if Human Resources didn’t have enough to fret about (and let’s face it, if you don’t have any of those, you’re on your own—and that means you’re exposed to the calamity of a computer crash)—experts are now available to help!
On average, workers who receive an e-mail take four minutes to read it and recover from the interruption before they can resume working productively, according to Reuters, citing executive coach Marsha Egan.
 
 
Do You Have a Problem?
 
 
The first step is admitting you have a problem, of course—and to that end, Egan’s Web site has a list that can help you self-diagnose if you are, in fact, an e-mail addict.
  • If you don’t receive e-mail for several minutes, you e-mail yourself, just to make sure the e-mail system hasn’t gone down…
  • You look up EVERY time your computer “BRRRINGS” to announce an e-mail…
  • You get upset if you don’t receive a response to your e-mail message in an hour…
  • You stop what you are doing to answer an “easy” e-mail, even though it might not be the most important…
  • You check your e-mail the minute you get out of bed…
  • You ask new acquaintances for their e-mail addresses, not their phone numbers…
  • You open your e-mail first, before doing anything else…
  • You hit “send/receive” as a habit…
  • You keep more than 100 items in your inbox at all times…
  • You click “send/receive” just to make sure you haven’t “missed” any e-mail…
  • You check your spam filters hourly (or less) to make sure you’re not missing anything…
  • You e-mail the person sitting in the desk next to you, rather than turn around to ask the question…
Assuming you do have a problem, Egan offers an approach to help you stay on top of your e-mail. In that Reuters interview, she counsels:
  • Check your e-mail on a regular schedule, not constantly (Egan recommends no more than three or four times/day).
  • Commit to leaving your inbox empty every time you check it.
  • Empty your inbox by applying the “two-minute rule’—handling each e-mail in two minutes or less, or – failing that,
  • Create specific action folders for temporarily filing e-mails that can’t be handled within two minutes.
  • Switch your “send/receive” e-mail function from “automatic’ to “every two hours.’
Oh—and those e-mails now neatly tucked away in those “action’ folders? Well, Egan recommends that you work those into your workday—just like they were projects on a to-do list.
 
Familiar Chord
Sound familiar? At its heart, the advice is not dissimilar from counsel offered over the years on things like avoiding phone call interruptions, or keeping a clean desk by handling papers only once. And like that advice, it offers a certain clarity and structure to what can be an overwhelming flow of requests for action and attention.
However, unlike those phone calls, the delivery of mail, or even the co-worker darkening one’s door, e-mail tends to follow us relentlessly wherever we go, 24 hours/day. Moreover, whereas once upon a time “absolutely, positively overnight”was a model of customer service excellence—with the growing army of e-mail “addicts”clicking away on their “crackberries”in meetings, while driving, and goodness only knows where else—who knows where it will all end?
The first step, of course, is admitting the problem. So, repeat after me—I’m (your name), and I’m an e-mailaholic….
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Have some thoughts on e-mail addiction? Simplistic efficiency experts? Neat freaks? Slovenly desks? Life in general? E-mail me at nevin.adams@plansponsor.com

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