Financial Engines is adding local advisers
across the country along with “unbiased, comprehensive financial help” to its
services delivered through the workplace.
The company also revealed a new brand
identity, redesigned its website, and converted more than 120 The Mutual Fund
Store locations into Financial Engines Advisor Centers.
The company says it’s responding to employees’ growing
demands for financial advice. According to Aon Hewitt, 54% of employees would like
access to financial advice through the workplace, and its 2016 Hot Topics in Retirement and Financial Well-Being report indicated that 89% of employers are
likely to add or expand the financial well-being tools and services offered to
employees this year.
“Just as we
transformed the industry by pioneering scalable, institutional-quality
investment advice and professional management, our new adviser center network,
financial planning services and brand identity show our commitment to bringing
greater clarity to Americans’ complex financial lives,” says Financial
Engines president and CEO Larry Raffone. “The first 20 years of Financial
Engines’ history have been about helping people plan for and live well in
retirement. For the next 20 years, we’re going to be helping more people better
manage their financial lives today, up to and through retirement, regardless of
their income or account balance. I’m excited to introduce even more people to
the personal, proactive, comprehensive and non-conflicted care that our clients
have come to expect from Financial Engines.”
Raffone added, “More than anything, this move is about expanding the number of people Financial
Engines can help achieve their financial goals. Our clients have had access to
our help online and through our call-center based advisers. By broadening our
focus and making fiduciary-level care across all account types available to
investors through employers and to those near a Financial Engines Advisor Center,
we’re giving all people the power to grow.”
More information about the services Financial Engines offers
through the workplace can be found online here.
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Participants in a Northrop Grumman retirement plan are just the
latest to file a lawsuit alleging their employer willingly paid excessive provider fees—seeking
to certify a class of claimants 100,000-strong.
In another example of class
action litigation spearheaded by the law firm of Schlichter, Bogard and
Denton, participants in the Northrop Grumman Savings Plan accuse their plan
sponsors and fiduciaries of paying excessive fees and using the benefit plan
for purposes beyond exclusively promoting the financial well-being of
employees.
The proposed class was filed in the United States District
Court for the Central District of California, Western Division, and cites 29
U.S.C. §1132(a)(2) and (3). Defendants named include “Northrop Grumman, the
Northrop Grumman Savings Plan Administrative Committee, the Northrop Grumman
Savings Plan Investment Committee, and the individual members of both committees
and known delegees thereof for breach of fiduciary duties.”
According to the complaint, rather than complying
with their strict fiduciary obligations, defendants “acted to benefit
themselves and Northrop by paying Plan assets to Northrop purportedly for
administrative services Northrop provided to the Plan, which were not necessary
for administration of the Plan or worth the amounts paid. Defendants also
caused the Plan to pay unreasonable recordkeeping fees to the Plan’s recordkeeper
and mismanaged the Plan’s Emerging Markets Equity Fund.”
The complaint cites portions of key Northrop Grumman plan documents,
challenging the process by which the company assembled and monitored both the administrative
and investment committees. According to plaintiffs, failures to train and
supervise members of the plan committees allowed the plan to fall into the
habit of paying excessive fees and of otherwise breaching the demands of fiduciary
oversight and prudence.
“The predominant administrative expense for a defined
contribution retirement plan is recordkeeping,” plaintiffs suggest. “Recordkeeping
for the Plan was provided by a third party for millions of dollars … No
additional services were necessary to administer the Plan, or, if any additional
services were necessary, they were limited and could have been provided by a
third party. Defendants, however, caused the Plan to hire Northrop—that is, for
Northrop to hire itself—to provide purported administrative services, which
served as a scheme to direct Plan assets to Northrop that were not payments
reasonably related to any service the Plan needed or was provided.”
NEXT: Further
conflicts of interest alleged
According to plaintiffs, the plan’s administrative and investment
committees entered into administrative services agreements (ASAs) “by which
they arranged for paying Plan assets to Northrop purportedly in return for
Northrop providing certain administrative and investment-related services to
the Plan.”
“Northrop provided these purported services to the Plan
through various Northrop corporate departments,” the complaint states. “The only
departments that the ASAs authorized to perform services to the Plan or to
receive reimbursement of expenses were: Benefits Administration and Services;
Benefits Accounting and Analysis; Benefits Compliance; and Investments and
Trust Management.
“The ASAs required the administrative committee to approve
the reimbursement of expenses to Northrop’s Benefits Administration and
Services, Benefits Accounting and Analysis, and Benefits Compliance departments,”
the compliant continues. “The ASAs required the Investment Committee to approve
the reimbursement of expenses to Northrop’s Investments and Trust Management
department. Although the ASAs contain detailed requirements by which Northrop’s
services and payments had to be approved before any services were provided and
again after the service were provided but before payment was made, the
Administrative Committee and Investment Committee failed to follow those
requirements.
“They failed to follow the requirements of, among others,
obtaining the opinion of an independent consultant that these services were
necessary for administration of the Plan and that the charges therefore were
reasonable and that the quality of the services and amount of the charges were
equivalent to what an independent third party would charge,” plaintiffs allege.
“Instead, in violation of the fiduciary duty to operate the plan solely in the
interest of plan participants, on Northrop’s instruction, the Administrative
Committee and Investment Committee allowed the heads of the very departments
that were to be paid from Plan assets the authority to authorize payment of
Plan assets to those departments.”
The complaint doesn’t stop there: “Moreover, Northrop sought
to maximize the amounts charged to the Plan for expenses incurred by Northrop’s
corporate departments regardless of whether those expenses were reasonable and
necessary for the services provided or directly incurred in the operation and
administration of the Plan. Northrop employees were motivated to, and did,
charge time and expenses to the Plan which were impermissible in nature,
unreasonable, and unnecessary.”
NEXT: Other issues
called out
According to the complaint, from January 1, 2007, to April
1, 2016, Hewitt Associates LLC has been the plan’s recordkeeper. Effective April 1, 2016, Fidelity
Investments replaced Hewitt.
“From 2010 to 2016, Hewitt was compensated for recordkeeping
services at a fixed rate of $500,000 per month plus transaction-specific
payments, or a rate of $39.47 per participant per year on the basis of 152,000
participants in all Northrop defined contribution plans, with that rate reduced
to $37 per participant per year when the plans had over 152,000 participants.
At the same time, Hewitt provided recordkeeping services to Northrop’s health
and welfare plans, defined benefit plans, and non-qualified plans for highly
compensated executives,” plaintiffs explain.
However, the payment set forth above was not the only
payment made to Hewitt, according to the compliant. Beginning in 2012, Hewitt
also received indirect compensation from another plan service
provider—Financial Engines.
“Financial Engines provides individualized investment advice
to Plan participants to assist them with investing their retirement assets in
the Plan. Financial Engines receives a fee based on the percentage of assets in
the participant’s 401(k) account. Financial Engines shares or kicks back to
Hewitt 25% of the asset-based advice fee and 35% of the asset-based
professional management fees that Plan participants pay to Financial Engines
for advice, yet Hewitt provides no advice,” the complaint states. “Hewitt
provides no service to Financial Engines or the Plan participant to justify
this payment to Hewitt from participants’ Plan assets.” (Also see Fleming
v. Fidelity Management Trust Company.)
Thus, according to plaintiffs, “since Financial Engines
provided its advice services for less than the fee that was being charged to
participants who paid it, participants paid Financial Engines excessive fees
for the services Financial Engines provided to them … Defendants failed to
properly monitor Hewitt’s total compensation from all sources in light of the
services Hewitt provided and thus caused the Plan to pay unreasonable administrative
expenses to Hewitt.
“From 2009 through 2015, the number of participants, and in
turn 401(k) accounts, Hewitt was required to recordkeep declined by over 31,000
(23%), from 134,000 to 103,000,” the complaint continues. “However, Hewitt’s
flat compensation was not reduced … This caused Hewitt’s total recordkeeping
compensation to increase by over 54% on a per-participant basis to $73 per
participant per year, even though Hewitt’s recordkeeping services remained the
same or declined. The amount of asset-based compensation Hewitt received from
Financial Engines skyrocketed nearly ten-fold, increasing from approximately
$258,120 in 2013 to over $2.3 million in 2015,1 even though the recordkeeping
services provided by Hewitt to the Plan remained the same or declined.”
The full text of the compliant, which also includes
arguments alleging the plan fiduciaries improperly accepted poor performance
and high active management fees in an emerging markets equity fund, is available here.