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Client Service February 9, 2024
Fidelity, Voya Report Workplace Plan Growth
Firms highlight retirement plan, participant count growth in Q4 and full year reporting.
Reported by Alex Ortolani
Fidelity Investments and Voya Financial noted growth in retirement plan business and participant accounts in separate reports this week.
Fidelity, which is privately owned and does not report public earnings, noted in its annual report released Thursday that workplace retirement plan participant accounts rose 6% in 2023 year-over-year to 43.2 million. It also reported growth, though lower, in its retail accounts, up 3% year-over-year to 38.7 million.
Boston-based Fidelity’s chairman and CEO, Abigail Johnson, wrote in a letter with the results that while strong equity markets helped the results, “our diversified combination of robust, revenue-generating businesses gives us the financial and operating stability to deliver resilient results during both bull and bear markets.”
The firm reported record-high revenue of $28.2 billion for 2023, a 12% increase from 2022’s $25.2 billion.
Among its highlights for the year, Fidelity noted the launch of a student debt retirement offering to allow employers to match student loan repayments with retirement account contributions. The service has created a 500% increase in interest in student debt benefits since the passing of SECURE 2.0 Act of 2019, the firm noted in the report.
Fidelity also noted going live with the Portability Services Network, an automatic portability network with other recordkeepers that transports workplace retirement plan savings when an employee enrolls in a new plan with one of the partners in the network.
On the individual investor side, the firm noted additions to exchange-traded-fund investments and direct indexing capability in Fidelity’s separately managed accounts.
Voya Adding Plan Assets
During its fourth quarter and full year earnings presentation Wednesday, Voya announced that its wealth solutions division increased plan and participant counts and “expanded sales opportunities” in the middle market and improved large-market retention. Recurring deposits grew 10.4% year-over-year from 2022 to 2023 to $14.7 billion. But 2023 net flows were down by $2.9 billion, in part from a “large case” surrender, according to the presentation.
Going forward, New York-based Voya has booked $15 billion in participant assets to be implemented in 2024, with expectations of further growth in 2024, says Doug Murray, Voya’s senior vice president and head of wealth solutions distribution and client engagement.
“This represents plans across all market segments and tax codes, as well as point-in-time commitments we have received for new plans transitioning to Voya in 2024,” Murray says. “We expect to see this increase as the year progresses as our commercial momentum is strong, with a robust pipeline in wealth solutions.”
For the full year, Voya’s adjusted operating margin was 37.3%, compared with 39.3% in 2022, due to higher administrative expenses stemming from business growth, including an increase in plan counts and recurring deposits, according to the announcement.
Murray notes interest coming through Voya’s workplace strategy across the range of benefits.
“This includes identifying ways to bring more holistic thinking across workplace benefits and savings through 401(k), HSA, non-qualified deferred compensation plan, etc.,” he says. “We also remain focused on delivering best-of-breed investments and increasing proprietary solution adoption through new opportunities and existing relationships.”
Product Evolution
Murray notes Voya’s proprietary myVoyage financial guidance platform and a new dual qualified default investment alternative the firm launched Thursday that starts participants in a target-date fund, then moves them into more personalized managed accounts in later years.
The firm highlighted increased supplement health participation via its retirement planning digital tools; a 30% increase in supplemental health participation; and, within this group, a threefold year-over-year increase in health savings account adoption.
Murray also responded to a question about the firm’s emergency savings program for employers, which is, as of this year, an option as a retirement plan sidecar via the SECURE 2.0 Act of 2022.
“We’ve found that most plan sponsors lose interest when they learn of their administration responsibilities,” he says. “As we move forward in 2024, we certainly expect to see an increase in adoption, as the employee need is clear, but from an employer perspective, it comes down to prioritization and customization within their own broader benefits package and offerings.”
