FCRC Apps, the technology developer behind eFiduciary.net, has added the new “SkyBoks” document upload and management feature to its suite of Web-based fiduciary governance tools.
Through SkyBoks, advisers gain a portal for clients and
other parties to upload and share large files through a secure
server. The tool also allows advisers to grant document access and uploading capabilities
to non-registered users, namely prospective clients and service partners.
The document upload tool can be accessed by advisers using a
unique Web-link. SkyBoks will send an email notification to document recipients,
letting them know they have access to their own “bucket” within the eFiduciary.net system. SkyBoks
also allows advisers to designate a moderator, who can review whether links have
been viewed and if documents have been uploaded and shared.
“We wanted to create an easy-to-use application [app] that users
could offer their clients, prospects, business partners or anyone who wished
to transfer files of any kind and nearly any size without the worry of
attaching it to an email,” explains Thomas Zamiara, one of the founders of
eFiduciary.net.
Zamiara says FCRC Apps built the solution to address a long
list of client concerns around document retention and data security. “Clients
pushed for ease of use, security, file type and size limitations and
outgoing/incoming server restrictions. We hurdled over all of those issues in
this tool,” he adds.
Built
with regulatory and prudent practices in mind, eFiduciary.net is a unique tool
for consultants and advisers to use with their investment fiduciary clients. It allows for committee collaboration,
document retention and retrieval, and consultant practice management tools. To schedule
a demo of the new application or the other tools on eFiduciary.net, those
interested can email info@efiduciary.net.
Insurance providers plan to continue to scale back offerings
of lifetime income products, according to new research from financial analytics
firm Cerulli Associates.
Half of the U.S. insurers surveyed by Cerulli for the second
quarter issue of The Cerulli Edge – Retirement Edition indicated they are
planning to decrease the number of product offerings that include “living
benefits” in the next three years. And another 27% of insurers say their number
of lifetime income guarantee products will remain about the same.
Cerulli warns this trend could add to workers’ and retirees’
concerns about the possibility of outliving their savings, either because of
insufficient accumulation in the first place or lengthening life expectancies
and cost-of-living increases. Even as the availability of lifetime retirement
income products declines, financial advisers report that a general lack of
awareness around lifetime income needs and offerings is the most significant
obstacle to providing retirement income advice to their clients.
Lack of client awareness around income-related issues is cited
as a top concern by about 30% of advisers surveyed by Cerulli. Nearly 25% of
advisers say the time consuming nature of purchasing, explaining and implementing
lifetime income solutions is another significant barrier. Other common
difficulties include client resistance based on unclear benefits and high perceived
costs.
Even
for well-informed advisers and clients, Cerulli says a number of external
factors have made the process of purchasing and implementing lifetime income
solutions more challenging in the current market environment. Historically low
interest rates call into question the effectiveness of fixed-income investments
as a foundation for an ongoing income stream, researchers explain. Low interest
rates also pressure insurance firms’ ability to profitably invest their general
account assets, Cerulli explains. This further restricts income solution availability
and attractiveness.
Another income solution challenge facing advisers is that a
large share of the investing population will do very little or nothing to plan
for retirement, Cerulli says. Income solutions therefore must be tailored to
help these unprepared investors make decisions and review options for meeting
income needs. Cerulli says advice is likely to be sought in the final years
before retirement. Products should be designed with this scenario in mind, researchers
suggest.
Cerulli finds deferred income annuity (DIA) products, which operate
essentially as a longevity hedge by paying a guaranteed lifetime income at a
predetermined date, could play an important role in expanding the availability
of lifetime income guarantees for the average workplace investor. The most
recent wave of DIA product development focused on features to make these
annuities more flexible, Cerulli explains, allowing investors to change when
they take income, elect lump sums, or choose a rising payment to hedge against
inflation.
Insurers with captive salesforces, such as New York Life or Northwestern
Mutual, dominate sales of DIAs, Cerulli says. Researchers recommend that
insurers and advisers consult with key third-party distributors for future product
development if they wish to broaden DIAs’ appeal and increase their adoption by
clients.
To
date, guaranteed lifetime income in defined contribution (DC) plans has
experienced uneven adoption. Cerulli says estimates range from 25% to 50% of
all DC plans offering some type of guaranteed income option. Observers
frequently agree that despite plan sponsor interest, adoption by individuals is
relatively low—comfortably less than 10%. There exist myriad reasons why the products
have not caught on, Cerulli explains, including plan sponsor conservatism,
limited participant education and communication, timing issues, and lack of
flexibility.
Cerulli suggest plan design changes may be required to boost
adoption of income guarantee products, as nearly half (46%) of sponsors
surveyed by the firm agreed with the idea that participants should leave assets
in the plan at retirement during drawdown phases while not offering a specific
income option on their plan’s menu.
Broadly, employers appear to fall in one of two camps on the
income guarantee question, Cerulli says. The first camp includes a class of
employers who increasingly take a holistic approach to their employee benefits
philosophy. These employers approach benefits from both a caring and pragmatic standpoint,
Cerulli explains, believing that a strong benefits program is the right thing
to do and will enhance employee retention and satisfaction.
In Cerulli’s survey of plan sponsors with more than $100
million in assets, nearly half believed that participants should stay in the
retirement plan, even after they retired and have started taking income. In
addition, approximately 20% of plan sponsors had either implemented a
retirement income option or planned to in the near future.
The second camp consists of approximately one-third of plan
sponsors who believe that participants would be better served by rolling over
their retirement assets after leaving employment or when they retire, Cerulli
says. These employers often feel that increasing the company match or
implementing automatic enrollment, two of the primary levers a plan sponsor has
to increase participation, would ultimately increase the employer’s payroll
costs and potentially strain the company’s finances. Employees in this camp may
face additional challenges as they exit the plan environment and search for stand-alone
guaranteed income products.
More
information on how to obtain the latest edition of The Cerulli Edge –
Retirement Editionis available here.