Talking Digital Advice Trends With Morningstar and DFA

Morningstar Investment Management’s head of digital advice outlines his firm’s expanding collaboration with Dimensional Fund Advisors—the goal of which is to deliver a more customizable managed account service to market in support of financial advisers.


Asked for a basic summary of his firm’s expanding collaboration with Dimensional Fund Advisors (DFA), Dan Bruns, head of digital advice at Morningstar Investment Management, had a ready response.

“The vision is to pave the way for registered investment advisers [RIAs] to significantly advance the retirement industry by democratizing high quality, personalized advice at scale,” Bruns tells PLANADVISER. “You can envision this as our effort to bring more of the capabilities of the high-net-worth wealth manager to the mass market of retirement plan participants.”

Never miss a story — sign up for PLANADVISER newsletters to keep up on the latest retirement plan adviser news.

In practical terms, adds Ashish Shrestha, head of adviser defined contribution (DC) at DFA, the firm is set to become the first asset manager to directly team up with Morningstar Investment Management to bring a customizable, adviser-driven managed account service to market. With the move, Morningstar has expanded on its standing managed accounts service, the Morningstar Retirement Manager, by “creating space” for RIA firms—and now, the first fund manager—to apply their own philosophies to the investment models and fund decisions underlying the managed account.

Building a Better Managed Account Ecosystem

With DFA’s data and methodologies now being plugged into Morningstar’s system, the managed account platform acts as a true hub, Bruns says, connecting plan sponsors, 14 RIAs, 10 recordkeepers and one asset manager. Bruns says the firm will continue to seek out and integrate additional RIAs, recordkeepers and asset manager partners.

Morningstar says its goal is to position itself as the technology backbone underpinning a holistic investment ecosystem that independent advisers can use to elevate and expand their provision of customized, responsive investment advice.

“When I think about the advisers we work with, there is such a strong desire for this type of solution,” Shrestha says. “Many of the advisers we are working with may not have the same scale as the big national RIA aggregators do, but they do have a very strong financial planning background and an unmatched commitment to client service. They need a technology solution like this to be able to efficiently organize and deliver their advisory skills at scale.”

Bruns says the collaboration with DFA underscores his firm’s commitment to working in partnership with the asset management and RIA community.

“I think we are seeing that more and more advisers are coming to understand this vision, especially as they see us integrating the top recordkeepers and now a top asset manager into our solution,” Bruns says. “What we ultimately hope to do is to bring the best of each firm to market.”

Bruns and Shrestha say the role of customized managed accounts is likely to expand in the future, but they will not necessarily be the right fit for every plan sponsor client or participant group.

“As with existing managed account solutions, this won’t be as relevant for every type of plan demographic out there,” Bruns explains. “Younger and more homogeneous populations, for example, may still be better served by more basic target-date funds [TDFs]. On the other hand, there will be a significant segment of a given RIA’s client base where this approach can be very valuable, we believe. For example, if an employer has an older and more established workforce with higher balances and different expectations for retirement, this group will very likely benefit from added customization, especially when the customization is delivered efficiently by relying on our technology.”

Both Shrestha and Bruns spoke in favor of the wider market developments in the area of “dynamic” or “hybrid” qualified default investment alternatives (QDIAs). These solutions, generally speaking, start by placing an investor in a low-cost managed account before eventually moving him into a personalized managed account solution once he has generated substantial assets or demonstrated strong engagement with his retirement plan.  

Other Players in the Game

While Morningstar and DFA say their approach will deliver enhanced customization and responsiveness to RIAs seeking to implement managed accounts for their plan sponsor clients, other firms are positioning themselves to do the same. For example, back in February, Prudential Retirement unveiled the Advice and Income Engines at Prudential solution, which it bills as “a next-generation digital managed advice platform powered by NextCapital.”

According to the firms, the solution provides DC plan participants with access to retirement planning and personalized portfolio management, designed to help them generate a source of income for retirement. The service launched in the first quarter, with several key features and new integrations anticipated to follow its launch.

“More than 100 million Americans rely on a defined contribution plan as the foundation for a secure retirement,” says Harry Dalessio, head of institutional retirement plan services at Prudential Retirement. “Incorporating a managed advice solution that supports understanding of income needs in retirement is especially critical during times of market volatility. Additionally, many Americans are unsure about investing and retirement decisions and prefer the convenience of getting professional financial advice through their trusted employer-sponsored defined contribution plan.”

Further back, in March 2019, Empower Retirement announced its new adviser managed account service, with several large advisory firms as early adopters, including SageView.

“Adviser managed accounts offer retirement investors the best of both worlds—the strengths of SageView’s advisers and dedicated investment team combined with all the services and technology of Empower,” says Randy Long, founder and managing principal of SageView. “It allows us to focus on designing a prudent retirement strategy for employees while having Empower there to deliver an optimal participant experience. We fully expect this revolutionary new managed account model to drive better outcomes for employees.”

Adviser Op-Ed: Addressing the Retirement Plan Provider Disconnect

In today’s challenging operating environment, the adviser must not only provide sound advice for their client but take on multiple roles—including play caller and coordinator.


Solutions that take a more holistic approach to addressing the disconnections that exist among recordkeepers, third-party administrators (TPAs), and other service providers operating within the retirement plan ecosystem can benefit both plan providers and plan participants alike. 

Julie Doran Stewart

As a retirement plan adviser who has previously worked in asset management, consulting and recordkeeping, I not only understand the interplay between these different relationships, but also the importance of effectively nurturing these partnerships. Collaboration is essential to maximize value for clients and set them on a path toward achieving their goals and objectives.

Want the latest retirement plan adviser news and insights? Sign up for PLANADVISER newsletters.

In today’s challenging operating environment, an adviser must not only provide sound advice for their client, but take on multiple roles, akin to the key roles on a football team. This includes serving as both the team quarterback and coach, as well as the offensive and defensive coordinators in many cases. Like a good coordinator, a retirement plan adviser has the ability to guide, choose the right play and move the ball down the field on behalf of plan sponsors and their employees. 

Like a good quarterback, we must effectively communicate plays and mitigate risk through frequent communication and information sharing, while maintaining a high-level view of the field. Adding to the challenge, not all providers share and communicate information alike. If we are not communicating effectively, things can—and do—fall through the cracks. A good adviser knows how to get the most from each “player” in the retirement plan ecosystem, through collaboration, advocacy and competitive insight.

From a coaching perspective, advisers must take time to engage, inform, and inspire plan sponsors with respect to their retirement program. Ensuring plan sponsors understand their role as fiduciaries—and the liabilities inherent in that role—is critical to achieving success at the plan level. The amount of time required to truly engage a plan sponsor can be significant, yet this as an important investment. When the end game is trying to put as many plan participants as possible in a position to successfully retire, the stakes are high.

Mitigating risk and ensuring prudent process and documentation in all things is a core function of being an adviser. These defensive measures are less glamourous, but perhaps more important than the impressive offensive moves that generally garner more attention. Leading initiatives that create buzz with the plan is critical to drive positive participant behaviors and results, but equally important are advocating for improved client service, ensuring audit support, and analyzing plan pricing. As they say, offense wins games, defense wins championships.   

Without exception, plan sponsors are confronted with a number of challenges with respect to navigating the retirement plan ecosystem in pursuit of providing a robust retirement program to employees. Advisers must be strong advocates for the clients they serve, focusing on all aspects of successful plan management, big and small. Leaning on the experience of a trusted adviser and knowing there is a deep bench of experts alongside them ultimately offers retirement plan sponsors the best shot at crossing the goal line.

 

About the author:

Julie Doran Stewart, senior vice president, Retirement Plan Advisory Services, leads Sentinel Pension Advisors’ investment advisory team and is an avid sports fan! Contact her at Julie.DoranStewart@sentinelgroup.com. Advisory Services are offered through Sentinel Pension Advisors Inc., an SEC registered investment adviser.

Editor’s note:

This feature is to provide general information only, does not constitute legal or tax advice, and cannot be used or substituted for legal or tax advice. Any opinions of the author do not necessarily reflect the stance of Institutional Shareholder Services or its affiliates.

«