Court Opens Door for Disclosure of Investment Guidelines

An appeals court has opened the door for the requirement that an ERISA plan’s investment guidelines be disclosed to participants upon request.

The determination comes from the 5th U.S. Circuit Court of Appeals, as part of a case involving thousands of Verizon retirees who say they were involuntarily moved from Verizon’s main retirement plans into the pension plan of a now-defunct spinoff company, Idearc Inc. The retirees first made their case in a 2009 complaint, alleging more than 2,000 former Verizon employees were improperly switched post-retirement from the Verizon Communication Inc. pension plans into a new Idearc Inc. plan.

That compliant made its way first to a Texas district court, citing fiduciary violations under the Employee Retirement Income Security Act (ERISA) Sections 104(b)(4) and 404(a)(1), among others—where it was dismissed on summary judgment. This led to an appeal to the 5th Circuit, where the claims were also unsuccessful. However, in its recent ruling, the 5th Circuit made important clarifying statements about plan document disclosure requirements under the ERISA Sections cited by the plaintiffs.

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In short, the 5th Circuit confirmed that ERISA Section 404(a)(1)’s fiduciary requirements may obligate at least responsive disclosures of relevant plan materials upon a specific request by a plan member, even if the documents are not indispensable operational instruments under which the plan is established. The text of recent the 5th Circuit decision also discusses important differences between disclosure requirements under Sections 104(b) and 404(a)—noting that most appellate courts have acknowledged that the former is narrower and the latter is broader in terms of the documentation and disclosure each may require from plan fiduciaries.

The initial complaint, granted class certification in 2011, accused Verizon of a wide list of fiduciary breaches, some related to a lack of disclosure and others to alleged violations of plan administration rules. These included failure to provide requested plan documents; breach of fiduciary duty for refusal to disclose pension related plan information; breach of fiduciary duty for failure to comply with pension plan document rules; unlawful refusal to make payment of Verizon pension plan benefits; and unlawful interference with retirees’ rights to receive Verizon retiree pension and welfare benefits.

The accusations arose after one of the lead plaintiffs in the case, in light of Idearc Inc.’s deteriorating financial condition circa 2009, submitted to both Verizon’s and Idearc’s employee benefits committees a letter purporting to make “classwide administrative claims” for benefits allegedly due under the Verizon plans. The letter made an ERISA request for plan documents containing information about the state of the plaintiffs’ pension plans. It also requested that the benefits committees rescind the involuntary transfer of the plaintiffs from Verizon’s to Idearc’s plans and that the plaintiffs be reinstated in Verizon’s plans.

Court documents show that on July 31, 2009, the Verizon Claims Review Unit (VCRU) issued a response which denied in full the plaintiffs’ individual and proposed class-wide administrative claims. On September 15, 2009, the plaintiffs submitted another letter to the Verizon Claims Review Committee (VCRC), constituting an appeal of the VCRU’s initial claim determination. Eventually the VCRC sent a letter to the plaintiffs’ counsel, dated January 12, 2010, indicating that the plan’s administrative committee had determined to deny the appeal.

 

Participants then filed their claims in the United States District Court Northern District of Texas Dallas Division. The court determined on summary judgment that the pension plan established at Idearc Inc. was created in a manner that complied with ERISA, and that no documentation rules had been violated, as had been claimed in a variety of ways by participants.

These specific claims were also ultimately unsuccessful on appeal to the 5th Circuit. In its opinion, the appellate addressed whether the defendants had violated ERISA Sections 104(b)(4) and 404(a)(1) by failing to provide certain documents.

The court noted that under ERISA Section 104(b)(4), plan administrators must, “upon written request of any participant or beneficiary, furnish a copy of the latest updated summary plan description, and the latest annual report, any terminal report, the bargaining agreement, trust agreement, contract, or other instruments under which the plan is established or operated.” The 5th Circuit noted there has been some difference in how broadly appellate courts have interpreted language under ERISA Sections 104(b)(4) and 404(a)(1).

For example, the 6th Circuit has adopted what appears to be a minority view, case documents show. In Bartling v. Fruehauf Corp., a company informed its employees of its pending sale and replaced a previous pension plan for its employees with a new plan. The original plan’s participants requested certain plan-related documents, some of which the company refused to provide. The participants sued, arguing that they were entitled, under Section 104(b)(4), to: (1) actuarial valuation reports; (2) portions of the purchase agreement relating to pension and welfare benefits; and (3) the calculation procedure used to compute benefits.

The 6th Circuit concluded on appeal that “because an actuarial valuation report is required for every third plan year, § 1023(d), these reports are indispensable to the operation of the plan.” The court further noted that “the purpose of ERISA’s disclosure requirements is to ensure that ‘the individual participant knows exactly where he stands with respect to the plan.’” Therefore, “all other things being equal, courts should favor disclosure where it would help participants understand their rights.”

The 6th Circuit also found that the plan administrator was required under Section 104(b)(4) to produce the calculation procedure for computing benefits, although the court did not provide any explanation as to why such documents fell under the 104(b)(1) catch-all provision. Finally, the court held that the plan administrator was not required to provide the purchase agreement, because it did not exist at the time that the original plan was terminated.

In another informative example cited by the 5th Circuit, Hughes Salaried Retirees Action Committee v. Administrator of the Hughes Non-Bargaining Retirement Plan, the 9th Circuit applied a slightly narrower construction of the catch-all clause, concluding that a plan was not required to produce, under Section 104(b)(4), a list of the names and addresses of all retired participants of the plan. The court rejected the participants’ argument that such a list was an instrument “under which the plan is established or operated” allegedly because the plan could not operate without it. According to the 9th Circuit, interpreting Section 104(b)(4) to require the disclosure of all documents that are “critical to the operation of the plan” lacks a limiting principle, and would even potentially mandate the disclosure of sensitive personal information about participants.

The majority of courts, however, have adopted an even stricter construction of the catch-all clause, concluding that it applies only to formal legal documents, the 5th Circuit noted. It sided with the majority of the circuits.

Under this result, the plaintiffs’ appeal in the Verizon/Idearc Inc. matter for access to the investment guidelines failed on appeal under Section 104(b)(4), due to the narrower definition of “instrument.” The 5th Circuit noted that the appellants “neither specifically pleaded that the guidelines are binding on the plans at issue here, nor attached to the complaint portions of the plans or guidelines indicating the guidelines’ mandatory effect. Because the guidelines are not alleged to be binding, they do not ‘define rights, duties, entitlements, or liabilities.’”

Plaintiffs in the Verizon/Idearc appeal also pointed to a Department of Labor (DOL) bulletin interpreting ERISA Section 404(a)(1)(D), which requires that “a fiduciary . . . discharge his duties with respect to a plan . . . in accordance with the documents and instruments governing the plan.” According to the DOL bulletin, “statements of investment policy issued by a named fiduciary authorized to appoint investment managers would be part of the ‘documents and instruments governing the plan.’”

As the 5th Circuit observes, Section 104(b)(4) concerns only “instruments under which the plan is established or operated,” while Section 404(a)(1) applies to “documents and instruments governing the plan.” Thus, the court said, the latter is broader than the former and may not necessarily be limited to formal legal documents. Given this wider application of Section 404(a)(1), the court said its precedent confirms that, in fact, Section 404(a)(1)’s fiduciary duty may obligate at least responsive disclosure of relevant plan materials upon a specific request by a plan member.

For this reason the appellate court ruled the Texas district court had erred in when it held that “ERISA section 404(a)(1) . . . does not create additional disclosure obligations beyond those found in ERISA section 104(b)(4).” In this case, however, the appellants’ claim for disclosure pursuant to Section 404(a)(1) is moot because they already received all requested relief—namely access to the investment guidelines originally sought in the 2009 complaint, along with other key documents. Although statutory damages may be available for a Section 404(a)(1) claim, the 5th Circuit explained that the appellants did not seek damages for this claim in the current case. 

“Having sought only production of the requested documents as a remedy for its Section 404(a)(1) claim, and conceding that they have received the requested documents, Appellants have therefore received all relief they sought for the alleged breach of fiduciary duty,” the court wrote in its opinion.

“Since the claim is moot, there is no need for us to resolve the tension, if any, in our case law regarding the extent of disclosure obligations under Section 404(a)(1),” the 5th Circuit concluded.

The spin-off of Idearc Inc. (which has since evolved into SuperMedia, Inc.) is described in detail in U.S. Bank National Association v. Verizon Communications, Inc

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Communication 101 for Retirement Plan Advisers

Speaking in industry jargon is fine in the office, but not when speaking to plan sponsor clients and plan participants.

Plan advisers who use industry speak can confuse and lose the interest of whomever they are talking to—even CPA partners may not understand all nuances of pension rules, noted speakers at the 2014 American Society of Pension Professionals & Actuaries (ASPPA) Annual Conference. In addition, different audiences have different needs and points of reference.

The first thing advisers should determine when communicating is the state of mind of the person or group they are communicating with, said J.J. McKinney, chief operations officer at Retirement Strategies in Augusta, Georgia. If the state of mind is negative, advisers should be sure not to match it.

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The appropriate medium for communication will depend on the message and the audience, added Adam Pozek, partner and consultant at DWC ERISA Consultants in Salem, New Hampshire. Just as all participants are different, so are plan sponsors, he noted; some need or require face-to-face interactions and some are not technologically capable to communicate via email or web conference. For some messages, advisers should try more than one medium for communication. But, never share bad news in an email, he warned.

For meetings, advisers should share expectations up front, said Yannis Koumantaros, director at large, consulting shareholder and marketing director for Spectrum Pension Consultants in Tacoma, Washington. There should be no surprises; advisers should communicate the objective of the meeting and what the client should be prepared to provide in the meeting. In addition, “Proper prior planning prevents poor performance,” he said.

McKinney added that being late to a meeting shows lack of respect for the client’s time. Also, advisers should make sure the right people are included in the meeting and no one is left out of the invitation.

 

Advisers should be mindful of clients’ and participants’ time and workload when deciding how to communicate. For example, McKinney said, if they are busy, they are not likely to read an eBook recommended by the adviser.  Advisers should also respond to requests in a timely way, added Koumantaros. “If you can’t give them something right away, give them what you correctly can as soon as possible, even if that is a phone call saying, ‘I can’t get you that until tomorrow.’”

Communications should be deliberate. McKinney said they should be clear and structured logically. “Don’t use jargon, and don’t be condescending if the person explains something wrong,” he said. “You may have to explain something in a way that would never be acceptable in the business.” He suggested that advisers recite the communication out loud to make sure it makes sense. All relevant parties should be included in communications and follow ups, and if an adviser gets no response from a request, he or she should try a different communication medium.

But, communications do not have to be all business, Pozek noted. Advisers should get to know their clients companies and other interests; congratulate them on business accomplishments, send links to articles about them, and even send birthday cards to contacts. Don’t always rush right into business when meeting with or calling a client; small talk can help advisers get to know the client and they should make a note of personal details for future reference. However, McKinney warns that while it is good to have a relationship with a personal touch, that should not always be included in business communications.

Communication is not all talking; it also involves listening. Pozek said advisers should ask questions and confirm what the client or participant is saying or asking. Also, acknowledge the complexity of the subject or issue. “It will make them feel comfortable asking questions,” he noted. In addition, advisers should always act professional and avoid placing blame when things do not work out as a client wants.

Advisers always want to be available and helpful to clients and participants, but sometimes requests will take much time and effort or resources are not available to provide responses. “We want to say yes, but we don’t want to have to apologize later for being wrong or for not being able to deliver what we promised,” Koumantaros said. It’s good to set up expectations early; let clients know there will be a charge for a project or that an analysis or calculation will only be an estimate. If an adviser doesn’t know the answer to a client or participant’s question, it is fine to say so and offer to do some research.

To be a problem solver, sometimes it is necessary to read between the lines or ask questions to get to the heart of the problem. “Clients may not know how to say what they want, or may not realize themselves what the underlying problem is,” noted McKinney. Pozek also warned advisers not to assume they know what a client wants without asking questions. He shared the example of a time a client asked him to meet to look at plan design. He prepared as if the client wanted to cut costs, but it turned out the client wanted to enhance the plan to show appreciation for employees.

 

During a role play exercise, the speakers demonstrated some of the guidelines for properly communicating with clients. Pozek played an adviser who just learned that a new client failed the ADP nondiscrimination test for the year. The plan sponsor’s daughter is a highly compensated employee (HCE) by attribution, but would have otherwise been excluded as an HCE. Koumantaros played the plan sponsor.

Pozek called Koumantaros to discuss the situation, he then began using Employee Retirement Income Security Act (ERISA) code sections and what the speakers called TLAs (three-letter acronyms) to explain the situation. Koumantaros acted confused. Pozek then told Koumantaros that his daughter was the reason the plan failed the test and asked how he could fix that. Koumantaros got very defensive. The rest of the conversation was ranting by Koumantaros interspersed with Pozek trying to explain more clearly what he meant to say.

The speakers and audience discussed how the communication could have gone better. First, it would have been better to have that conversation in person, rather than over the phone. One audience member suggested that instead of saying, “You failed,” Pozek should have softened it by saying “You didn’t pass.” All agreed that Pozek’s explanation of the situation was too high-level and used way too much industry speak. It was also pointed out that the adviser could have prepared the client ahead of time for the potential of failing the test.

Pozek pointed out that instead of blaming the daughter for the tests failure, it would be better to congratulate the client on his daughter’s success and efforts to save for retirement, then say, “We may need to talk about how this affects some retirement plan tests and how we can best manage that.”

Advisers need practice and training in how to communicate with clients and participants. Natalie Wyatt, senior sales representative with Innovest, who was attending the conference discussion, suggested firms need to use mentoring; senior advisers should let juniors shadow them during such conversations. 

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