Caveat Adviser: Choose Fund Share Classes With Care

Choosing the right share class needs careful consideration as the Department of Labor (DOL) is paying more attention to investment menu options.

Several larger plans are being sued over costs of investment options. In Tibble v. Edison, cited as a Several larger plans are being sued over costs of investment options. In Tibble v. Edison, cited as a watershed moment, the plan sponsor was found to have breached fiduciary responsibility because it did not offer institutionally priced shares of a fund that were, in fact, available. (See “9th Circuit Affirms Ruling in Retail Fund Dispute.”)

The Employee Retirement Income Security Act (ERISA) says fees must be reasonable, and investigations into share class choice go to the heart of the reasonableness of fees.

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Expert sources in the industry weighed in on the subject with a number of observations and some suggestions to help retirement plan sponsors make the right choices for their plans. First, have a fee policy statement that addresses share classes. Next, discuss share class options with the adviser. Do not forget to document the decision process. Would a zero-revenue share class make a difference? Voya Financial (formerly ING U.S.) offers this class, but says fees are comparable. 

Philip J. Koehler, chief executive of ERISA Fiduciary Administrators

Slowly, the curtain has been pulled back on this practice—it’s a key issue. You’d think highly sophisticated managers and advisers would be more aware, but, nevertheless, high-priced, revenue-share classes wind up on investment lineups.

The fiduciaries in Tibble v. Edison decided to include revenue-sharing funds disconnected from any inquiry. In fact, these retail class fund shares were shares of the same fund that had institutional shares, and there was no record to show they ever bothered to make inquiries about other share classes.

Koehler,  cont.

The 9th Circuit says if you’re going to include these revenue-sharing or retail class shares, and you don’t make some fundamental inquiry as to the availability of lower-cost, non-revenue shares or institutional share classes, that is per se imprudent, and a breach of fiduciary duty.

They didn’t have an investment policy statement (IPS) that informed them how to look at that decision. One thing the plan sponsor needs to avoid liability is a fee policy statement or fee policy that lays out who pays for something, which can be part of the IPS. (See “Do You Recommend a Fee Policy Statement?“)

A well-drafted IPS has a provision or many provisions that state that a company’s policy is to avoid revenue-sharing classes in the plan. Or it can limit the extent to which it will accept revenue sharing, such as reimbursement for specific expenses. Fund classes with the lowest expense ratios just pay for the fund itself, and fees increase incrementally, with as many as 16 different share classes. Each uptick in the expense ratio is intended to absorb additional expenses.

Ary Rosenbaum, principal of the Rosenbaum Law Firm

Share class is really emerging as an important issue over the last couple of years, so it’s not surprising the DOL is getting more interested. This is a hot topic for ERISA attorneys and financial advisers, and [choosing a sub-optimal share class] happens more than you’d think. At a recent sales meeting, the savings that a new financial adviser said he would bring was a huge amount: 30 basis points [BPS] to 40 basis points, based on a $25 million plan.

A plan could be offering the wrong share class when the very same fund has a less expensive share class. Advisers in larger plans are usually aware, but in the smaller plans it depends on the sophistication of the adviser and how often he monitors a client. A broker who sees a client only every six months may not be providing enough fiduciary support.

The most important thing is to have the conversation with the investment adviser about what share classes are in each fund, and whether each fund has an appropriate share class for the size of the plan. Inappropriate share classes generally happen when plan size grows, and no one has been checking to see if there is a better, more appropriate share class for the plan. More expensive funds drag down the rates of return.

The nature of the business plays a part. The adviser recommends the third-party administrator (TPA), and the last thing the TPA wants to do is become an issue between the plan sponsor and the plan adviser. The financial adviser doesn’t want to negatively impact a relationship that’s a referral source.

James F. Sampson, managing principal, Cornerstone Retirement Advisors

This is something we deal with fairly regularly. The general discussion starts with the question of what fees are involved, and whether they are reasonable. Then it’s important to identify how the fees are divided and disbursed, and what services those fees are paying for. This is how we generally identify if there is a particular aspect to the plan that has a disconnect between the services and fees provided.

The size of the plan is also important. For smaller plans, there may not be multiple share classes available. The recordkeeper may have negotiated a certain share class to their platform to cover appropriate expenses, and the sponsor doesn’t get to choose the share class like they might in an open architecture environment. Not necessarily a bad thing, especially if the contract is priced appropriately.

Once plans get bigger and get more into the world of open architecture, then the share class becomes a higher point of scrutiny. However, I don’t think it’s just a matter of “is there a cheaper share class?”, because there other factors are involved. Who is paying for the services? If the sponsor is paying for recordkeeping, administration and advisory services, then, by all means, you want the lowest share class. But if the participants are bearing that expense, then the lowest is probably not an option.

There needs to be a consideration of what revenue-sharing dollars are being used to pay for those expenses. Then you get into the discussion of this fund pays X, that fund pays Y, and who is paying for what…..It gets messy fast. (Just my opinion, I think this is the next big lawsuit wave, having some employees paying for costs of services and others not because some pay revenue sharing and some don’t).

This whole discussion goes away if all of the fund companies create a zero-revenue share class, allow its use with no minimums, and then plans layer in the necessary fees for recordkeeping/ administrative/custodial/advisory services, or just pay those fees themselves. Some recordkeepers are starting to build platforms that look like this, and it’s a much cleaner approach.

Ralph Ferraro, head of product management in the small and mid-corporate markets segment in Voya Financial’s Retirement Solutions

It’s obviously extremely important for the plan sponsor client and the participants to fully understand the fees associated with administering their retirement plan. And, historically, there are many different ways to generate fees to offset TPA [third-party administrator] expenses, or adviser expenses for a plan. Two years ago we looked at ways to introduce more flexibility to a plan, such as building a product that included funds that didn’t generate any revenue sharing.

R6 share classes were starting to come out at least in the small and midsize end of the market. This share class of funds is designed specifically by investment managers without additional fees beyond investment management fees, no 12(b)1 or transfer agent fees. None are built into cost of R6. So they fit the definition of a no-revenue share fund.

When we say choice and flexibility, we offer products that still generate revenue share and the costs overall from revenue generating are comparable from our perspective. We have an explicit daily asset charge that generates the revenues to offer our services. From the feedback we received, it simplifies the story for them.

We look at the balances associated with a plan across all the funds on a daily basis. One fee is applied against those assets on a daily basis to produce the revenue that offsets the services provided to that plan. The fund has an investment management fee, and we provide in our disclosure what the asset charge is.

Funds that generate revenue share may not have an asset charge—the revenue generated produces that comparable revenue to offset services provided. If it costs $100 to administer the plan, and compensate advisers and the TPA for their services, you could have funds in a plan that generate revenue shares to accumulate $100. With a no-revenue share menu, you would have an asset charge. The fees are comparable at the end of the day.

Bill Elmslie, head of national intermediary distribution and service at Voya Financial’s Retirement Solutions

How does the client want to pay for the services that the providers, vendors and TPA bring to the table? The adviser may gravitate to something that may seem simpler. The zero-revenue menu is primarily, but not exclusively, composed of R6 shares—there’s some collective investment trust (CIT). We’re providing the fee disclosure material to our plan sponsors, to participants, who may gravitate to a simpler story.

Benchmark Report Paints Image of Industry in Flux

The average participant in the U.S. defined contribution (DC) retirement system is 43 years old and has saved $91,000, according to an industry benchmark report.

The Aon Hewitt 2014 Universe Benchmarks report shows U.S. employees have about 9.1 years of tenure on average with their current employer. More than three-quarters of employers in the U.S. rely on DC retirement plans as the primary retirement income vehicle for their employees, the report shows, putting an increasing amount of pressure on individual workers when it comes to planning for retirement.

However, the 2014 report identifies several positive trends currently taking shape in the DC industry. Participation rates across all companies and industries continue to reach higher levels than ever before, Aon Hewitt says. Additionally, the average plan balance at year-end 2013 significantly outpaced the previous year-end record ($81,240) by a large margin—a feat fueled in large part by the equity market bull run that has lasted through 2013 and into 2014. Expressed as a multiple of total participant pay, the average plan balance is 1.2 times pay, up from 0.9 times pay in 2012.

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Another positive finding shows the vast majority of plans examined by Aon Hewitt continue to offer some type of employer-matching contribution on participants’ elective deferrals, and 58% offered after-tax contributions. The plans featured 20 investment options on average, though the number is reduced to 15 when premixed portfolios are counted as a single option. Most plans (91%) offered premixed funds and nearly six in 10 plans offer company stock as an investment option. Thirty-nine percent offer self-directed brokerage accounts.

Despite some positive findings, many challenges remain for workplace retirement investors. Most participants are well behind the savings milestones that they are generally encouraged to pursue to ensure adequate levels of retirement income, according to the report. For example, many advisers push for participants to defer at least 10% of annual salary into their DC plan accounts, yet the average savings rate remains flat at 7.5%. While more individuals increased their savings rates than decreased their savings rates during the sample time period, the amount of the increases was smaller than the magnitude of the cutbacks—resulting in an average savings rate essentially unchanged from the year before.  

And only a small percentage of employees accessed their DC plan account to increase their savings rate or rebalance their portfolio during 2013, Aon Hewitt says. Lack of engagement can be especially problematic during extended bull markets, as outsized equity returns can cause unintentional style drift within participant portfolios that are not regularly rebalanced (see “Equity Overweighting Likely as DC Balances Hit Record Highs”).

Aon Hewitt says the average participation rate across all companies was 78.3%, a slight uptick from last year’s value of 78% and well above the 69.8% measure a decade ago. This result was clearly aided by the increased use of automatic enrollment features, the report shows. Indeed, plans with automatic enrollment saw their average participation rate grow to 84.6%, up from 81.4% the prior year. Conversely, the average participation rate among plans without auto-enrollment actually decreased, from 63.5% to 62.4%.

The Aon Hewitt report shows in-plan Roth features, which allow participants to direct after-tax dollars into their accounts, continue to gain favor among participants. When a Roth feature was available to employees, 11% contributed after-tax dollars—up from 9.6% last year and 8.1% in 2011 (see “Roth Accounts Can Improve Retirement Outcomes”). The features are often attractive to employees who want to be able to maintain unrestricted access to some or all of the money directed towards retirement savings, the report suggests. 

Premixed portfolios, both of the target-date and target-risk varieties, are the default investment option for many plans, according to Aon Hewitt, and thus they receive the lion’s share of new participant investments. As a result, this year’s report shows an increase, on a participant-weighted basis, in deferrals to these accounts—with 42.2% of participants’ portfolios invested in premixed funds, compared with 39.7% the year before.

Driven in part by the growth in premixed portfolios and in part by the equity rally over the past several months, the percentage of equities in participants’ portfolios has reached an all-time high of 70.6%, up from 68.3% last year and 59% in 2008. Participants continue to invest in their companies’ stocks, the report shows. Within plans allowing this investment, the average employee allocation to company stock is currently about 12.9%, down modestly from 13.8% in 2013.

But even as account values grow strongly with the markets, participant account activity remains relatively low, according to Aon Hewitt. In 2013, 16.1% of participants initiated a trade within their DC plan account. This is greater than the 2012 value of 14.5%, but well below pre-2008 levels of nearly 20%. Among individuals holding assets in premixed portfolios, only slightly more than half (51.5%) are fully invested in these accounts—despite the fact that most, if not all, are designed as stand-alone investment options.

More than one-fourth (26.1%) of participants have a loan outstanding against their DC account, and the average outstanding balance represents nearly 20% of the total account.

All of this leads to a number of options to increase participation and savings rates, Aon Hewitt says. Researchers share a list of best practices and new ideas in the new report, as follows:

  • Enhance automation – Automatic enrollment can greatly increase participation rates, but low default contribution rates drag average savings rates down, Aon Hewitt explains. This is further compounded when automatic enrollment is not paired with automatic contribution escalation. The average savings rate among plans without automatic enrollment is 7.9%, but declines to 6.6% when automatic enrollment is present because too many sponsors set the default rate too low. Setting defaults at robust levels or coupling automatic enrollment with contribution escalation will close the gap between these rates.
  • Reenroll nonparticipants – According to Aon Hewitt’s 2013 Trends & Experience in Defined Contribution Plans report, 19% of companies enrolled eligible nonparticipants when implementing automatic enrollment. Only 34% of this fraction, in turn, did this so-called “backsweep” more than once. Employees can counter the effects of inertia by bringing all nonparticipants into the plan and forcing them to opt out regularly if they do not wish to participate.
  • Stretch the match – Nearly one-third (30.3%) of participants save at a level exactly equal to the maximum employer-matching contribution, showing that employees are taking cues from plan sponsors on how much to save. In light of this, employers can consider requiring participants to save more to receive the same matching dollars. For example, employers offering a dollar-for-dollar match on 3% could consider a 50-cents-per-dollar match on 6% to encourage greater savings rates without increasing company costs to the plan.
  • Add Roth provisions – In 2013, participants who used Roth savings features saved more on average than their non-Roth-using counterparts—10.2% of salary vs. 7.7%, respectively. Because every dollar in a Roth account yields more retirement income than a dollar in a pre-tax account, individuals could potentially save more if they change from pre-tax contributions to Roth contributions while maintaining the same contribution levels.
  • Target communications – Plan sponsors can improve the relevance of communications by targeting their message to the needs of the audience, Aon Hewitt says. For instance, plan sponsors may consider sending specific communication to nonparticipants with easy steps on how to enroll, and a different communication to low savers letting them know they are not taking full advantage of the resources available.

The report also shares best practices for improving investment returns and diminishing risk within investment lineups. Aon Hewitt urges plan sponsors and advisers to regularly review the funds they offer to participants and to reenroll unsophisticated participants into premixed portfolios. The report also urges plan officials to limit company stock as an investment option and to evaluate lifetime income solutions for inclusion in the plan.

To decrease plan leakage, sponsors and advisers can disallow loans on employer money and also reduce the number of loans available to individual participants. Adding a loan direct debit repayment option and increasing loan origination fees may also be helpful, according to the report.

An executive summary of Aon Hewitt’s 2014 Universe Benchmarks report is available here.

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