Retirement Savings Confidence Needs a Boost

Defined contribution (DC) plan participants on both sides of the Atlantic are worried about retirement, according to research from State Street Global Advisors (SSgA).

Under one-third of DC participants in three countries—the U.S., U.K. and Ireland—feel confident they will have enough saved through an employer-sponsored retirement plan to afford the lifestyle they want in retirement. The numbers are: just 31% of U.S. participants, 26% of U.K. participants and 17% of Irish participants expressing confidence in retirement preparedness, according to the “DC Transatlantic Survey” from SSgA.

The results show that DC participants see themselves as savers rather than investors, explains Nigel Aston, managing director and SSgA’s head of DC in the U.K, based in London. “Understanding this mindset is critical for providing the right kind of support to encourage increased contributions in workplace DC plans,” he says. “We’re seeing consistently high levels of discomfort around market volatility, so it is more important than ever to ensure that plans offer investments that address this concern. Default strategies that balance risk and return can help increase the effectiveness of long-term saving efforts.”

For more stories like this, sign up for the PLANADVISERdash daily newsletter.

Participants still lack investment knowledge, the survey indicated. Only 22% of respondents rate themselves as very or extremely knowledgeable about financial matters such as savings and investments. Lack of financial expertise may explain why just 27% of U.S. participants, 15% of U.K. participants and 10% of Irish participants are willing to take somewhat high-risk or high-risk investments to achieve better returns, Aston says.

“Many of our multinational clients are interested in aligning retirement plans across geographies,” said Fredrik Axsater, managing director and global head of DC at SSgA, based in Boston. “They are looking for research and ideas to help them build the best possible pension plans for their global employee network while operating within a unique regulatory environment specific to their region.”

One in five plan participants seeks help or advice on their employer-sponsored retirement plans from websites, advisers, online tools or their employer. The bulk of respondents in the three countries find retirement planning information from websites, advisers and financial publications most useful, ahead of guidance from the government and their employer.

The survey was conducted by TRC Market Research, on behalf of SSgA, in February and March. Survey respondents included 1,012 participants in the U.S., 1,000 in the U.K. and 150 in Ireland. Respondents were ages 22 to 65, working at least part time, and participating in their employer-sponsored DC plan.

The results of the survey can be found here.

Advisers Want Better Asset Manager Tech

Few financial advisers are satisfied with the technology offerings and communications resources at asset management firms, according to a recent kasina report.

The report suggests that financial advisers often visit asset manager websites for information and services they cannot find elsewhere. To become a preferred provider, though, asset managers will have to reshape their messages, and focus on anticipating and responding to advisers’ business needs to ensure lasting success.

Nearly 500 U.S. financial advisers representing 97 firms were polled for the most recent edition of kasina’s annual report, “What Advisors Do Online.” The results show that advisers are interested in taking advantage of mobile, online and social media technologies to learn about investment strategies and products. Advisers also appear interested in new technologies to assist in interactions with investment product wholesalers and their own clients, the report suggests.

For more stories like this, sign up for the PLANADVISERdash daily newsletter.

“Advisers can be fickle, and what will set leading managers apart is the sophistication of their digital capabilities in building awareness and trust, and making it easy to do business in ways that are relevant to individual advisers,” explains Julia Binder, director at kasina and author of the report.

This report also reveals that about half of advisers want firms to personalize online content to their needs—actually a decline from past editions of the research. The report explains this as a result of stagnant innovation among most asset managers in customizable online content.

In addition, 71% of advisers want asset managers to let them choose the topics, managers, and products included in subscription emails. However, there are only 43% of firms that offer subscription email services at all, according to kasina.

“The need to personalize and customize the user experience is the focus of many of our recent discussions with our asset management clients,” explains Michael Cogburn, a senior consultant at kasina.

Other results from the report show email is by far the preferred notification option for advisers willing to receive asset manager content, with 86% of advisers preferring email. A little more than half of advisers (54%) connect with wholesalers on LinkedIn.

More information is available on the What Advisors Do Online 2014 research page.

«